Skip to main content

Need help after your delivery?

We’re here to make after-sales support simple and seamless. Select the option that best matches your request.

Please select the scenario that best fits your issue:
1. Track Case Status - Check the progress of your exchange/return request anytime.
🔘 IKEA family member.
Note: Only IKEA Family members can check their case status.

2. Track and manage your order - Stay informed with real-time updates on your order’s journey.
🔘 IKEA family member.
🔘 Non-IKEA family member.
3. Reschedule Order - Plans changed? Pick a new delivery date that suits you best.
🔘 IKEA family member.
🔘 Non-IKEA family member.
4. Damaged article claim – We’re sorry your item did not arrive in perfect condition. Let us know, and we’ll help resolve it as quickly as possible.
🔘 IKEA family member.
🔘 Non-IKEA family member.
5. Request a Return (Change of Mind) - Returning an item due to 'Change of mind'? Submit your return request for a faster experience and schedule a pickup at a time that’s convenient for you.
🔘 IKEA family member.
🔘 Non-IKEA family member.
6. Missing a spare part? - Request replacement spare parts at no extra cost, delivered directly to your door.
🔘 Order spare parts.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.