Will you provide me with an estimated time for my claim process?
We will do our best to provide you resolution within 7 days.
We always strive to exceed your expectations. That is why we always provide a hassle-free claim process. When you reach out to us for an ongoing claim, we will provide clear expectations and a timeline for the process.
To file a claim easily for your damaged items online, please click on the relevant link:
- IKEA family member (Log in to your IKEA Family profile, and manage your orders under your 'Purchases')
- Non-IKEA family member (use your order number, and email or phone number to raise a claim).
After you are logged in, please follow the below steps:
- Go to ‘Purchases’ option.
- Select the affected order and click ‘Manage my purchase’.
- Choose ‘Claim products damaged at arrival’.
- Select the damaged product/products from your order.
- Decide whether you want a replacement to be delivered to you or receive a refund.
- Review and submit your claim.
- You will receive confirmation or information about the next steps through email. An IKEA co-worker will contact you with information about next steps.
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