Frequently Asked Questions

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IKEA profile, IKEA Family, IKEA for Business

Returns, Guarantees & Complaints

I'm trying to complete the order placement in your website and end up with an error. How can this be solved for?

The error you are facing could likely be because of stock availability on pin code not being serviceable. Please reach out to us via chat or call us at 1800 419 4532 for more help.

When can I expect the refund for my online order that was cancelled?

The refund timeline for an Online order is 7-14 business days from the date of refund issued.

Can I cancel the order once placed, is the refund immediate?

One can cancel the order via the link received on the order confirmation. Alternatively, you can connect with us on via Chat or call us on the Toll-free number 1800 419 4532 for further assistance.

I received articles that arrived in a damaged condition, how can I solve it?

You can fill this form so our team can help you with the return process. We will get back to you in 48-72 hrs. after filling up the form.https://www.ikea.com/in/en/customer-service/returns-pubb98c97b0

I have an issue with my existing order and wish to return few articles. How is it possible?

You can fill out this form so our team can help you with the return process. We will get back to you in 48-72 hrs. after filling up the form. Return form

Do you have a guarantee on Mattresses?

We offer a "Love it, Exchange It policy for mattresses" wherein the customer gets to try the mattress for a minimum of 30 days. In case they wish to return we will only exchange the mattress once during this 90-day period. For more information please click on: https://www.ikea.com/in/en/customer-service/returns-claims/return-policy/

I raised a complaint regarding the exchange/refund. Where can I find the status?

Our team communicates a reference number communicated via Email or when you contact us. Please reach the customer support team for the latest update on your complaint by dialling 1800 415 4532

Can I return the items I bought online at one of the stores?

Yes, the articles bought online or through click and collect can be returned even at the stores. We suggest you carry the invoice along as it helps the processing easier. The return is possible if the place of delivery/pickup is in the same city where the store is located.

I received the package which was delivered by a third party service provider. There are issues related to damage/missing articles who can I contact?

In this situation, the respective third party service provider would be the appropriate team to support you further. However, if the issue remains unresolved you can contact our team via chat/phone or email for better help.

What happens if there is an issue with my Assembly service provided?

If a problem occurs with your Assembly (done by IKEA India) please reach us via chat or call us at 1800-419-4532 or chat/email for resolution. Kindly share your receipt and order number available.

If screws (missing spares) are missing in the package, can you send them to me?

If a problem occurs then please chat or call the IKEA Contact Centre at 1800-419-4532 for resolution. Our team can book a spare on your behalf free of cost, these need to be collected from the store within 48 hrs. of booking.

The assembly instructions are missing from the package. Where can I find it?

Assembly instructions can be found on the website on the respective product details page. Our customer support team can also share the pdf document within 24 hrs. of the complaint being lodged.

I have issues with the Urban company assembly service completed. How can I get more help?

In case of any assembly related damages or difficulty in using the assembled articles within 30 days from the date of assembly, Urban Company will rectify them free of charge.

Please contact their Customer support team via the website/app. In case of any further issues please connect with us via call/chat or email.

I purchased an article at the store and paid through a Credit/Debit card. It was returned for a refund, when can I expect the funds to be refunded?

You can expect the refund in a maximum of 7 - business 21days (Except Rupay), and 10 - 25 business days (Rupay).
Please note these timelines are subjected to the bank crediting the amount back to the customer's account.

I paid through a Debit card/ Cash at one of your stores and have requested a return pickup. But I don't want to visit the store to collect the refund. What is the alternative?

In this case, we can proceed with the refund via a Bank transfer. Our customer support team will reach out and explain the process of submitting a Cancelled cheque.

How long does it take for the refund to be received for an order placed online?

The refund for orders placed Online including Clock & Collect is 14 business days

What is the current return policy?

Please check this link for the latest information on the current Return policy: Know more

Can I return the articles directly to where it was shipped from?

Articles purchased at the store/online can be returned if they were delivered in the same city where the store is available. Unfortunately, customers can't return the articles to a fulfilment centre.

I have issues with the article functionality and it was assembled by IKEA. How can I resolve this?

We are sorry to know about that. Please fill this form with the relevant details https://www.ikea.com/in/en/customer-service/returns-pubb98c97b0 and our team will contact you within 24-48 hrs.

Is there a way I can track my complaint online?

You can contact our Customer support team through call/chat or email with a complaint reference id shared and we can help you better.

The appliance isn't working as expected. What is the solution here?

In the event that an appliance is not functioning properly, *please have the order number/invoice handy* please Contact our Customer support on: https://www.ikea.com/in/en/customer-service/contact-us/ to speak with our after sales team.

I wish to return the article post the return policy timeline. Is that possible?

We're sorry to hear that you're still having problems. If your product is outside of its guarantee period then we are unable to accept the return. More details can be found here: https://www.ikea.com/in/en/customer-service/returns-pubb98c97b0

I need more information on returns post the policy timeline and depreciation.

The return policy timelines will be dependent if you are an IKEA Family/Business or a normal customer. There could be a depreciation on the refund value applicable depending on the article condition at the time of returns.

Find out more about our Returns policy here: https://www.ikea.com/in/en/customer-service/returns-claims/return-policy/

Deliveries, Orders, Assembly & Services

I'm unable to collect the Click and Collect order today, can I collect it tomorrow?

Yes, the Click and Collect have a duration of 48 hours to pick up the orders. You can drop by the next day at the mentioned location at the store to pick up the articles.

I'm unable to collect the delivery due to a change, how can I postpone it?

Chat or call us at 1800 419 4532 and the delivery can be postponed (rescheduled) as per the available slot.

I selected an order address while placing the order, can it be changed now?

We would be able to assist in minor changes in address, other than the pin code. For more support on this please dial 1800 419 4532.

What is the Click & Collect process, how is it different from Home delivery?

Click & Collect is a process of shopping at IKEA where the customers can make an order online and pick up from the store by themselves. Whereas, in Home Delivery, the orders are delivered to the customers.

Can I book services on your website, if so how?

At the moment, we don't have the availability to book services online except delivery services.If you prefer to book for a planning service with us, please visit: https://www.ikea.com/in/en/customer-service/need-help-planning-a-kitchen-book-an-appointment-now-pub68c33a30

I would like to expedite the delivery, is it feasible?

Customers cannot prepone the delivery from the date of delivery. However, they can extend the date of delivery on availability of slots.

Do you have an option to pick up the articles from your store while I place the order on your website?

Yes, customers can make an order online and choose 'Click & Collect' option to pick the order themselves.

I received an order confirmation but there wasn't an update on delivery yet. How can I track it?

The days of delivery differs depending on locations and means of shopping. To track your order online please click on: https://order.ikea.com/in/en/purchases Alternatively, you can connect with us via Chat or the Toll-free number 1800 419 4532 for further assistance.

What is the status of my order, can I track it on the website?

To track your order online please click on: https://order.ikea.com/in/en/purchases

I wish to know the status of my Return pickup, when can I expect the refund?

Articles ideally reach us within 24-48 hrs. of the pickup completion. And, the refund will happen in between 7-14 business days post the approval for an Online order and

I was placing an order with one of your co-worker's support and had a problem with making the payment. Can you help?

We would be happy to help to support your order needs. Please, connect with us via chat or call us at 1800 419 4532.

Can I place an order via mobile phone if so what is the process?

Customers can download IKEA's app on their mobile phone and make an order. We would be happy to help to support your order needs. Please, connect with us via chat or call us at 1800 419 4532.

Why do you not deliver to my location yet?

At the moment, our services are limited to fewer pin codes. To know more please click on: https://www.ikea.com/in/en/customer-service/delivery-service-pubd5889e60

Are services included in the price we pay for the product?

No, the price for the services are excluding the amount of the product. Thus, customers would pay for the services, if any are to be included.

Can you help with any alternative delivery partners who can send the packages to my location?

We have few dedicated delivery partners servicing on eligible locations across India. Besides those locations, you can reach out to Blowhorn and Xpeed for outstation delivery queries at our stores.

How do I place an order on your website and which locations do you service?

As you go to shopping cart on the IKEA's website, you can choose either 'Home Delivery' or 'Click & Collect' option when placing the order. Check the eligibility of services for your location by entering the area pin code. For more support visit: https://www.ikea.com/in/en/customer-service/shopping-at-ikea/#70b71bd0-b2e7-11eb-971f-f99eca2e545d

What are the other services available at IKEA that I can opt for?

We have several services that might be beneficial to you. You can head over to our services page: https://www.ikea.com/in/en/customer-service to see what we have to offer.

Does IKEA Offer Home furnishing services?

Yes, we do offer Home furnishing consulting and Personal shopper services free of cost!
You can book an appointment using this link: Book an appointment

What does the IKEA Installation cover?

IKEA Installation service includes the following:
Kitchen cabinets, interiors, door fronts, cover panels, legs and plinths, handles, integrated lighting, sink, tap and IKEA purchased appliances (excluding extractor hood)

Where can I find the prices for the IKEA Installation service?

You can find the prices to book an Installation service here: Know more

Is the guarantee applicable if the Kitchen articles are purchased from IKEA?

The 3-year workmanship guarantee is only applicable if the installation service is booked from IKEA. Further, Installation service is available for kitchens purchased from us.

Do you have a Kitchen installation service available?

We have now resumed assembly and installation services with additional precautionary measures to ensure the safety of our co-workers and customers.

Once you are happy to proceed with our kitchen installation service we will visit your home or workplace to make sure the measurements and design are correct. Through the installation of your new kitchen, we will coordinate the job from start to finish. We are so confident of the quality of installation we give you a 3-year guarantee on workmanship.

Is there any guarantee for the Assembly furniture booked?

You can book the service for anything, from a single piece of furniture to an entire wardrobe system. The service includes installation of bathroom, lighting and window solutions, and you get a 1-year guarantee on workmanship.

I'm buying from an IKEA store (Hyderabad, Navi Mumbai & Worli). What is the process for me to choose the Assembly?

It is also possible to arrange an assembly with the IKEA store. Assembly charges will depend on the total cost of products to be assembled.

Please visit this link for more help: Learn more

We ordered Online for the articles to be delivered to Ahmedabad, Vadodara & Surat. How can the assembly service be booked?

Wify services are available in Vadodara, Surat, and Ahmedabad) and also in Bengaluru for you to book as Assembly service.
You can connect with them via: https://home.wify.co.in/

I purchased the articles Online. How can I book an assembly service?

If you need help with assembly please contact our assembly partners - Urban Company: https://www.urbancompany.com/mumbai?msclkid=8ab78384ae6011ec8713b974ad22a586
Services can be booked via their official website or the app for Hyderabad, Mumbai, Worli and Bangalore locations.

What happens if I am not at home when the assembly coworkers visit?

Our team will call you an hour prior to reaching the location. Please let them know of any minor changes.

However, if the slot can't be attended to then the service would be cancelled. In case of any cancellation requests, you can always call/chat/email us 24 hours prior to the service delivery date so we can accommodate any changes.

Can I know the exact time of delivery?

At this point in time, we don’t have an option to choose a specific slot for delivery. Transport service providers ideally reach the customer to communicate on their time of arrival.

Is it possible to cancel my delivery at the doorstep?

We are happy to refund the delivery charges if the service is cancelled prior to 24 hrs. of the actual delivery date. However, if there is a specific reason due to which the service is being cancelled please reach us via call/chat or email for more support.

Will the delivery executive call me before attempting the delivery or reaching my location?

Most of the transport service providers do reach the customer via call an hour before making a delivery attempt. An SMS is usually sent to the customer with the delivery executives' details.

I have completed half of the assembly, but unable to complete further. Can I book an assembly service now?

Yes, our team can help you in booking an Assembly service which is chargeable based on the slabs mentioned here: https://www.ikea.com/in/en/customer-service/assembly-service-pubd344c8e0

Can you place a Click & Collect order for me?

At this point in time, Click and Collect orders can be placed via our website or the app. Here is the link for more information: https://www.ikea.com/in/en/customer-service/services/safe-click-and-collect-shopping-at-ikea-stores-pubada7dae3

Do we have IKEA Assembly services in Bangalore?

Yes, Customers can choose an assembly service from Urban company: https://www.urbancompany.com/
We are working on bringing our in-house services to you soon!

Can I opt for appliance installation via Urban company?

Yes, you can opt for appliance installation from Urban company. Their website gives you an option of opting for IKEA Appliance i.e. installing the Oven for 599/-For more information visit: https://www.urbancompany.com/

Can I avail transport service from IKEA stores for delivery to an external location?

You can avail delivery from an external service provider available at the store you shop at. However, for any damages or delivery deviations incurred by the transport team, they are responsible for assisting the customer further.

For purchases made in stores of IKEA Hyderabad, IKEA Navi Mumbai and IKEA Worli we take full responsibility for the furniture and articles delivered through our official service provider.

Do you have Wify services available so I can opt for them?

Wify has a dedicated section for customers to book the assembly. You can book for the same using the link: https://home.wify.co.in/ They are available in Gujarat (Vadodara, Surat, Ahmedabad) and also in Bengaluru.

How to track my Parcel delivery order to be delivered in Mumbai and Pune?

You can the Track & Trace option available on our website: Track & trace

Alternatively, you visit the website to know the status of the order at the link https://www.bluedart.com/ if its a Parcel Order

How to track my Truck delivery order to be delivered in Mumbai and Pune?

You can the Track & Trace option available on our website: Track & trace

Alternatively, you visit the website to know the status of the order at the link https://www.delhivery.com/ if its a Truck order

Do you deliver?

If you shop at the IKEA stores, we can arrange delivery within the city. Speak to a co-worker at the Home Delivery desk.
Products that you buy online on this website will be delivered, starting with Hyderabad, Mumbai, Ahmedabad, Surat, and Vadodara.

Check pin codes, costs, and delivery timing here.

How do I check stock availability?

Every effort is made to maintain the availability of products, but due to popularity some items may not always be available. You can check stock availability on the product information pages.

Do you provide extra or replacement fittings?

Please get in touch with us via Chat or call us at 1800 419 4532.

How do I make changes to my IKEA Family card details, or cancel my account?

You can update any of your details such as name, address, contact details, marketing preferences and home interests online via your IKEA Family account. Alternatively, you can contact us.

Can I return items?

You’re always free to change your mind with IKEA. It's important to us that you're happy with your IKEA purchase. If you're not totally satisfied, you can return it within 60 days (or 90 days if you are an IKEA Family member).

See our Returns Policy for more information.

Why are we not able to find toys on the website?

We are sorry that you can't find your favourite toys. We are missing them as much as you are. Even though IKEA toys comply with all national and international quality and compliance standards, Indian regulatory norms require companies selling toys in India to obtain a new local certification starting January 1st, 2021. We are doing everything it takes to complete the process and assure you that your favourite toys will be back soon. Stay tuned.

How can I make change to the GST number on my IKEA Business profile?

As an IKEA Business customer, give us a call at 1800 419 4532 if you need support with changes in the GST details on the invoice.

I have issues accessing my IKEA Business profile, how can I fix it?

If you are facing an issue accessing the website. Try clearing the caches from the "Settings" section of your browser. Alternatively, using the IKEA app or another browser can also help.

Do IKEA stories need registration to it?

We are excited to know about your interest. If you are an IKEA Family member please fill this form to be part of the IKEA Home stories: https://www.ikea.com/in/en/ikea-family/home-stories-registration-form-pub2c770de0

I heard that IKEA Mumbai store accepts entry with registrations. What is the procedure?

IKEA Mumbai does not need registrations to visit the store anymore. Happy shopping at IKEA!

How do I place an order on your website and which locations do you service?

I'm unable to access my account anymore. How can I retrieve it?

If you are unable to login even after using the "Reset password" option. Please contact us via chat or call us on 1800 419 4532 and have your email address/mobile number handy.

Can you help with any alternative delivery partners who can send the packages to my location?

We have few dedicated delivery partners servicing on eligible locations across India. Besides those locations, you can reach out to Blowhorn and Xpeed for outstation delivery queries at our stores.

What are your store timings?

The timings for the Navi Mumbai: 11:00 AM to 09:00 PM (All days), Worli 10:30 AM to 9:30 PM (All days) and Hyderabad - 10:00 AM to 09:00 PM (All days)

Do you have any COVID restrictions at your stores at this point in time?

We encourage everyone to follow basic safety measures. The COVID restrictions are dependent on the store our customer is visiting.

Is Smaland open for children and are the necessary restrictions being followed?

Yes, it is open and we are following strict protocols to ensure the safety of kids.

How can I check for article stock and its availability at my location?

The stock availability of an article is mentioned in the website for all respective stores.

Do you have any news on new stores coming up in India?

Yes, we have a new store in Mumbai - Worli. For more details please check: https://www.ikea.com/in/en/stores/

Are services included in the price we pay for the product?

No, the price for the services are excluding the amount of the product. Thus, customers would pay for the services, if any are to be included.

Is your store open on all days?

Yes, IKEA stores are open on all days.

I want to become a supplier, what is the procedure to follow?

To become a supplier please visit, www.about.ikea.com and then select the section called "Become IKEA Supplier". The relevant team shall get back to you if the requirements are met.

Do you have any age restrictions to visit the IKEA Store?

There is no restriction on age to visit IKEA store.

Why do you not deliver to my location yet?

At the moment, our services are limited to fewer pin codes. To know more please click on: https://www.ikea.com/in/en/customer-service/delivery-service-pubd5889e60

Can I place an order via mobile phone if so what is the process?

Customers can download IKEA's app on their mobile phone and make an order. We would be happy to help to support your order needs. Please, connect with us at 1800 419 4532.

I was placing an order with one of your co-worker's support and had a problem with making the payment. Can you help?

We would be happy to help to support your order needs. Please, connect with us at 1800 419 4532.

I wish to know the status of my Return pickup, when can I expect the refund?

Articles ideally reach us within 24-48 hrs. of the pickup completion. And, the refund will happen in between 7-14 business days post the approval for an Online order and

What is the status of my order, can I track it on the website?

To track your order online please click on: https://order.ikea.com/in/en/purchases

I received an order confirmation but there wasn't an update on delivery yet. How can I track it?

The days of delivery differs depending on locations and means of shopping. To track your order online please click on: https://order.ikea.com/in/en/purchases Alternatively, you can connect with us on the Toll-free number 1800 419 4532 for further assistance.

Why does the order detail page ask for my PAN/GSTIN details?

PAN and GST details are optional. However, we require the details if the article's value is more than 2 lakhs.

Is the payment secure while making an order on your website?

Yes, the payment is secure while making an order on IKEA's website.

I made the payment at checkouts but forgot to collect all the articles. How can I retrieve it?

If you have the invoice or order details, you can either visit physically to store and retrieve the articles or contact us at 1800 419 4532 for further assistance.

Why are articles taking longer to come back in stock?

Due to unprecedented Covid-19 regulations, we are taking a longer time than expected to bring in the stock.

Can I pre-book the out of stock articles? And, get notified for the same?

You can get notification, however, we are unable to pre-book articles that are out of stock.

Do you have any exclusive festive or holiday collections on your website?

Yes, we have an exclusive festive or holiday collection.

Can I know about existing offers for articles on your website or in the store?

Yes, you will find it by clicking on the 'All Offers' button on the website. Usually, the same offers are applicable both on the website and in-store purchases.

Do you offer No-Cost EMI? If so how can I opt for it?

At the moment, we won't have the No cost EMI. We suggest you check out the IKEA Citi bank credit card for more offers: Get 10% cashback with Citi cards - IKEA

Do you have an option to pick up the articles from your store while I place the order on your website?

Yes, customers can make an order online and choose 'Click & Collect' option to pick the order themselves.

I would like to expedite the delivery, is it feasible?

Customers cannot prepone the delivery from the date of delivery. However, they can extend the date of delivery on availability of slots.

Can I book services on your website, if so how?

Are pets allowed inside the store?

We love pets but to avoid any risk they are not allowed inside the store.

Do we need a double vaccine to enter the store?

It is required to visit Mumbai and Worli in line with the Govt. mandate. We are very cautious on every safety norm, however, customers can visit our stores without vaccination for Hyderabad on proper safety precautions.

Where can I check for the menu of your IKEA Restaurant?

Here's is the link for you to get more details on our IKEA Restaurant: https://www.ikea.com/in/en/stores/restaurant/

Do you have any offers in the IKEA Restaurant?

Offers can be applicable from time to time. Here is the link for you to have a look at them: https://www.ikea.com/in/en/stores/restaurant/

Do you have modular kitchens and can I get them designed at my location?

We have modular kitchens and customers can get them designed at their location, at IKEA's stores, and online.

Do you have space for me to store the baggage as I'm travelling directly from the airport?

We have lockers available at the store. However, the sizes may vary.

I would like to update the GSTIN details on my app, is it possible?

This feature is not enabled in the app or on the website. Please connect with us at 1800 419 4532

What is the Click & Collect process, how is it different from Home delivery?

I selected an order address while placing the order, can it be changed now?

We would be able to assist in minor changes in address, other than the pin code. For more support on this please dial 1800 419 4532.

Do you charge for parking and how many parking slots do you have?

Parking is free at IKEA stores. However, the capacity of parking varies from region to region.

What is the parking capacity of Worli store?

Shared 300 in Parking slots Rs. 150 charges for Car parking and Rs. 50 for bike parking

I'm unable to collect the delivery due to a change, how can I postpone it?

Call us at 1800 419 4532 and the delivery can be postponed (rescheduled) as per the available slot.

I'm unable to collect the Click and Collect order today, can I collect it tomorrow?

Yes, the Click and Collect have a duration of 48 hours to pick up the orders. You can drop by the next day at the mentioned location at the store to pick up the articles.

Spare parts

I need a spare part of the IKEA appliance. How can I book for them?

To purchase spare parts for your appliance, contact the authorized manufacturer our customer support team can help you better: https://www.ikea.com/in/en/customer-service/contact-us/

Questions & Help regarding Products

Can we purchase an IKEA appliance separately without the Kitchen?

Yes, you can purchase an appliance separately. Customers can choose an IKEA Installation service or Urban Company's website gives you an option of opting for IKEA Appliance installation.

Will I be eligible for a discount in case of a bulk purchase?

The discount applicable is communicated on the website and the store for the product you are purchasing. However, if you are looking for member benefits you can always sign up for the IKEA Family program: https://www.ikea.com/in/en/offers/family-offers/

Do you have any self-service tools available so I can plan the rooms according to my choice?

Our planning tools will help you give shape to your ideas to conceptualize your dream kitchen, office furniture, wardrobe or storage systems.
Go ahead, play with colours, styles, sizes and configurations to create that perfect design. Follow the link to our planning tools free of cost: https://www.ikea.com/in/en/planners/

IKEA profile, IKEA Family, IKEA for Business

How can I make change to the GST number on my IKEA Business profile?

As an IKEA Business customer, give us a call at 1800 419 4532 if you need support with changes in the GST details on the invoice.

I have issues accessing my IKEA Business profile, how can I fix it?

If you are facing an issue accessing the website. Try clearing the caches from the "Settings" section of your browser. Alternatively, using the IKEA app or another browser can also help.

I'm unable to access my account anymore. How can I retrieve it?

If you are unable to login even after using the "Reset password" option. Please contact us on 1800 419 4532 and have your email address/mobile number handy.

I would like to update the GSTIN details on my app, is it possible?

This feature is not enabled in the app or on the website. Please connect with us at 1800 419 4532

How can I be a part of IKEA Family? Is it free of cost?

Any customer can register themself on IKEA's website to be an IKEA Family free of cost.

How can I create an IKEA Business profile?

We are excited to know you wish to be part of the IKEA business journey. Here is the link for you to sign up: Sign up

How can I be part of IKEA Business Network?

As an IKEA Business Network member, you get access to a number of unique benefits to create a better life at work, from member discounts, and an additional return period to interior design consultations for your workspace. It’s free to sign-up and you can invite your colleagues as well. Sign up for free

Can I get a physical card for IKEA Family?

Our IKEA Store app allows you to store a digital version of your IKEA Family card. You can download the IKEA Store app for free from Google Play or Apple's App Store, to make your shopping easier and faster.

I forgot my IKEA Family password and unable to retrieve the details even after clicking on "Forgot password"

Not to worry, our customer support team can assist you in resetting the password. Connect with us via call/chat or email!

Click & Collect

I received an order confirmation but there wasn't an update on delivery yet. How can I track it?

The days of delivery differs depending on locations and means of shopping. To track your order online please click on: https://order.ikea.com/in/en/purchases Alternatively, you can connect with us on the Toll-free number 1800 419 4532 for further assistance.

Do you have an option to pick up the articles from your store while I place the order on your website?

Yes, customers can make an order online and choose 'Click & Collect' option to pick the order themselves.

What is the Click & Collect process, how is it different from Home delivery?

I'm unable to collect the Click and Collect order today, can I collect it tomorrow?

Yes, the Click and Collect have a duration of 48 hours to pick up the orders. You can drop by the next day at the mentioned location at the store to pick up the articles.

Can you place a Click & Collect order for me?

What is the procedure to pickup a Click & Collect order?

With the Click & Collect option, your online order will be ready to pickup at the stores of your choice. On reaching the designated area, you will receive clear instructions on how to collect your products. An IKEA co-worker will then bring your goods to you in the parking area. Please check this link for more information on: https://www.ikea.com/in/en/customer-service/services/safe-click-and-collect-shopping-at-ikea-stores-pubada7dae3

General Information

Do IKEA stories need registration to it?

I heard that IKEA Mumbai store accepts entry with registrations. What is the procedure?

IKEA Mumbai does not need registrations to visit the store anymore. Happy shopping at IKEA!

What are your store timings?

The timings for the Navi Mumbai: 11:00 AM to 09:00 PM (All days), Worli 10:30 AM to 9:30 PM (All days) and Hyderabad - 10:00 AM to 09:00 PM (All days)

Do you have any COVID restrictions at your stores at this point in time?

We encourage everyone to follow basic safety measures. The COVID restrictions are dependent on the store our customer is visiting.

Is Smaland open for children and are the necessary restrictions being followed?

Yes, it is open and we are following strict protocols to ensure the safety of kids.

Do you have any news on new stores coming up in India?

Yes, we have a new store in Mumbai - Worli. For more details please check: https://www.ikea.com/in/en/stores/

Is your store open on all days?

Yes, IKEA stores are open on all days.

I want to become a supplier, what is the procedure to follow?

We are constantly looking for partners who have the right strategic fit for long term growth with IKEA.

Supplier Portal is a web-based communication tool developed for suppliers.
In the portal, suppliers can find information about IKEA, get the latest news & sign up.
Depending upon the exact need the supplier has the relevant form can be filled up using this tool: about.ikea.com/end/contact

If the requirements are met, the relevant team shall contact the seller on the next steps.

Do you have any age restrictions to visit the IKEA Store?

There is no restriction on age to visit IKEA store.

Why does the order detail page ask for my PAN/GSTIN details?

PAN and GST details are optional. However, we require the details if the article's value is more than 2 lakhs.

Is the payment secure while making an order on your website?

Yes, the payment is secure while making an order on IKEA's website.

I made the payment at checkouts but forgot to collect all the articles. How can I retrieve it?

If you have the invoice or order details, you can either visit physically to store and retrieve the articles or contact us at 1800 419 4532 for further assistance.

Do you have any exclusive festive or holiday collections on your website?

Yes, we have an exclusive festive or holiday collection.

Can I know about existing offers for articles on your website or in the store?

Yes, you will find it by clicking on the 'All Offers' button on the website. Usually, the same offers are applicable both on the website and in-store purchases.

Do you offer No-Cost EMI? If so how can I opt for it?

At the moment, we won't have the No cost EMI. We suggest you check out the IKEA Citi bank credit card for more offers: https://www.ikea.com/in/en/customer-service/ikea-family-credit-card-termsandconditions-pub93f8bd10

Are pets allowed inside the store?

We love pets but to avoid any risk they are not allowed inside the store.

Where can I check for the menu of your IKEA Restaurant?

Here's is the link for you to get more details on our IKEA Restaurant: https://www.ikea.com/in/en/stores/restaurant/

Do you have any offers in the IKEA Restaurant?

Offers can be applicable from time to time. Here is the link for you to have a look at them: https://www.ikea.com/in/en/stores/restaurant/

Do you have modular kitchens and can I get them designed at my location?

We have modular kitchens and customers can get them designed at their location, at IKEA's stores, and online.

Do you have space for me to store the baggage as I'm travelling directly from the airport?

We have lockers available at the store. However, the sizes may vary.

Do you charge for parking and how many parking slots do you have?

Parking is free at IKEA stores. However, the capacity of parking varies from region to region.

What is the parking capacity of Worli store?

Shared 300 in Parking slots Rs. 150 charges for Car parking and Rs. 50 for bike parking

Do you provide any trolleys for 6 month old babies?

We have trolleys available at the entrance and at multiple other locations in our store

I lost few personal belongings at the store, who should I connect with?

Our team can support you better on the lost article at our IKEA stores. Please connect with us at 1800 419 4532.

What is the parking capacity for Mumbai store?

For Bikes & Four Wheelers we have a total of 1550 available two Wheeler parking - At Parking P1: 138 // At Parking P2: 177) & Four Wheeler (At Parking P1:612 //At Parking P2:623)

What is the parking capacity for Hyderabad store?

We have dedicated parking at 2 levels placed one above the other namely Parking level 1 & Parking level 2.
Parking in IKEA is free at IKEA store, with 1300 for four-wheelers and 700 for two-wheelers. We provide parking facility at the store for two-wheelers and four-wheelers and 4 charging points for Electric cars. We also have designated Family and Disabled parking.

In case you aren't satisfied with the response received on the website for your job application.

The customer should ideally receive a confirmation on the application submitted on their email address.*
The decision for the application is ideally communicated within 30 days*
If he/she doesn’t receive an update within the timeline. We suggest you re-submit the application if the link is active

I want to become a supplier, what is the procedure to follow?

To become a supplier please visit, https://about.ikea.com/en/work-with-us/for-suppliers/how-to-become-an-ikea-supplier and then select the section called "Become IKEA Supplier". The relevant team shall get back to you if the requirements are met.

Is there a process for Vendors to seek sponsorship requests from IKEA?

We work with long term contracted partners who go through a procurement process before getting onboarded and it's equally important for us to evaluate the relevance and global guidelines before initiating any discussion.

At this point in time, we do not have any requirements.

Does IKEA offer planning services?

We offer various planning services either via Online/Store or at home, based on your needs we will call you.
Kitchen planning can opt via an appointment: Book a consultation

Does IKEA Offer Home furnishing services?

Yes, we do offer Home furnishing consulting and Personal shopper services free of cost!
You can book an appointment using this link: Book an appointment

How can I shop at an IKEA Store?

There are many ways to shop at IKEA from the comfort of your home or on the way or visit us if you prefer that: https://www.ikea.com/in/en/customer-service/shopping-at-ikea/

Where do I collect my Click and Collect orders at the IKEA Hyderabad store?

We suggest you keep the order confirmation ready before visiting the store. The articles ordered should be picked up by the customer from the Collection Station in P1, the entrance is from Gate 5.

Where do I collect my Click and Collect orders at the IKEA Mumbai store?

We suggest you keep the order confirmation ready before visiting the store. The articles ordered should be picked up by the customer from the Collection Station in Parking P2, entrance is from Gate 2.

Does IKEA have a recycle program?

Customers can deposit the Plastic as well as the E-waste at any of the IKEA stores in the Waste collection bins provided or can call Service Centre at 1800 1200 72659 (Toll-Free).

You can visit this link to know the nearest collection centre where they can drop off the Plastic Waste or the Electronic waste: https://www.ikea.com/in/en/files/pdf/98/6f/986f51c5/ramky-plastic-waste-collection-centers.pdf

What are the IKEA Mumbai Restaurant timings?

Effective April 1 2022, Our IKEA Mumbai Restaurant is open all days in the week with Weekends from 10.30 am – 9.30 pm and Weekdays from 10.30 am – 8.30 pm

What is the maximum amount that can be loaded on a gift card?

The maximum limit is Rs. 50,000 per card which can always be purchased and redeemed at our physical stores. Click here for more information: https://www.ikea.com/in/en/customer-service/ikea-gift-cards-pub004138e1

What is the IKEA Group?

"The IKEA vision is to create a better everyday life for the many people, and we offer well designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment.

The IKEA name combines the initials of IKEA founder, Ingvar Kamprad (IK), with the first letters from the names of the farm and village where he grew up - Elmtaryd and Agunnaryd (EA). For more information, please refer to: https://www.ikea.com/in/en/this-is-ikea/

Where can I find the IKEA Catalogue?

You can find the IKEA Catalogue using this link: https://www.ikea.com/in/en/customer-service/catalogue-and-brochures-pub40cbfe1c

Can you help me load the purchased products into my car?

IKEA furniture products are sold as non-assembled, and most of them are packed in a flat pack for easy carry. While we don't have a dedicated service to move the articles to your car/transport option.

We recommend you check with one of the co-workers available in the Parking areas to help you load them into your car.

Does IKEA have support for disabled shoppers?

IKEA store has parking for Physically challenged visitors as well as entrance doors that automatically open. Inside the store, we offer wheelchairs to borrow, elevators and wheelchair-accessible restrooms.

Is shopping comfortable at your IKEA store for the differently-abled customers?

We understand your concern and have the below-mentioned convenience:
Privilege parking spots near the entrance.
Toilets for the physically challenged
Wide pathways in the store for easy maneuver for those in wheelchairs.
Tables at the restaurant are at a height that is also comfortable for the physically challenged.

Does IKEA have Prayer Rooms?

As of now, we do not have prayers rooms available. Our team would be happy to take your feedback and consider it for future opportunities. Thanks for your understanding!

Are pets, and service dogs allowed inside the store including the shop floor?

We love pets! Unfortunately, at this point in time, we are unable to allow them in our stores.

Do we have Free WIFI at the store?

Yes, Free WIFI is available at all our stores.service dogs allowed

Do you custom-make furniture?

All IKEA products are designed in Sweden and imported, that is why they are not custom-made. But you will also notice that most of our furnishings are modular in nature, which means you can 'customize' by picking pieces that would fit your own interior.

Can we reserve the article?

IKEA Store cannot reserve Market hall and Self-Serve articles. Full Serve articles can be reserved by the Sales team basis their discussion with the customer. Reservation will be valid for 7 days after the articles come back in stock, after which the system automatically cancels the reservation.

Do you have any job openings?

We are glad to know of your interest in working with us! The job application can be submitted directly through our website: LinkThe relevant team shall notify you when they have received your application and keep you posted. They shall come back to you within 30 days.

What documents do I provide when I buy gift cards?

On purchase of the Gift cards in cash at the store, please provide a self-attested copy of proof of identity and proof of address to complete the KYC. If the gift cards or total purchase in cash is INR 200,000 per day, a PAN card is mandatory.

What days do you deliver?

We deliver seven days a week. We are limitless at IKEA, and there are no days of the week that we cannot deliver your items to you. Your delivery availability may vary a little bit, depending on your location, the time you ordered with us and depends on whether you've purchased in-store or online.

What are the different methods of payment I can use to purchase IKEA gift cards?

For your convenience, we have the following payment methods to purchase IKEA gift cards:

Cards (Credit & Debit Cards – VISA, MASTER, RuPay, Diners, AMEX)
UPI
Bharat QR
NEFT
Cash

I want to set up a Franchisee with IKEA. Is that possible?

Thank you for your interest! However, IKEA India operates as a fully owned franchisee of the Ingka group and we will not operate through external franchisees in India.

Is Smaland open in Hyderabad?

We are excited to share that effective Mar 28, 2022, we have re-opened Smaland at Hyderabad.

I heard that IKEA Mumbai store accepts entry with registrations. What is the procedure?

IKEA Mumbai does not need registrations to visit the store anymore. Happy shopping at IKEA!

Can IKEA Assembly be completed if wall mounting is not agreed upon by the customer?

Keeping in mind the safety of our customers, if the article based on the assembly instruction suggests wall mounting the co-workers on the job would follow the steps. Unfortunately, in an event where wall mounting is declined the assembly service would be cancelled.

Are there any IKEA Family events coming up?

Here are all the upcoming events for IKEA Family: https://www.ikea.com/in/en/stores/events/#/store/

Do you offer No Cost EMI?

Please note that IKEA India currently *does not offer a NO COST EMI plan.* However, you can opt for an IKEA Family Citi bank credit card: https://www.ikea.com/in/en/customer-service/ikea-family-credit-card-by-citi-offer-terms-and-conditions-pub27867010

What payment options do you have?

You can pay through Visa, Mastercard, DinersClub, RuPay, UPI, IKEA Gift Cards and Cash in our store. We also offer RTGS/ NEFT only for our Business Customers.

Are there any KYC requirements for payment made at the store?

Important information about payments:
• KYC is required for Gift Card purchases in Cash and for Refund cards issued against payments made in cash
• For Cash purchases above INR 20,000 (Customer information required)
• For purchases above INR 200,000 (Customer information and **PAN Card copy required; applicable in Restaurant/Bistro for Purchase INR 50,000 & above)
• Max Amount loaded on each Gift Card is INR 50,000

I'm placing an order with your co-workers at the Customer support centre. What are the payment options available?

Payments are secured and accepted via the IVR, Link-based payment and NEFT.

Do you have takeaway available at the IKEA Restaurants?

Yes, you can choose a takeaway option at the IKEA Restaurant and Café.

Are there buying guides in IKEA?

Buying guides help you to plan, buy and build our most popular furniture systems. Here you will find a list of our most recent buying guides: https://www.ikea.com/in/en/customer-service/about-product-buying-guides-pub259bcf81

How long is my IKEA Gift Card valid for?

Gift cards are valid for a year from the date of issue or activation.

Can I use an IKEA India Gift Card in other countries?

Gift cards can generally be bought in one country and used in another country. The same goes for Refund cards, however, the acceptance is solely the store's discretion of where it is being used. Kindly verify the same at the time of making the payment!

How do I check the balance of my gift card?

You can check the balance of your gift card in-store by speaking to a co-worker at the checkout or at the returns counter: https://www.ikea.com/in/en/customer-service/ikea-gift-cards-pub004138e1

How do I add or change an article on my order online?

We know plans can change, but once your online order is processed we pick up and hand over your items immediately to our delivery provider. This means we are not able to alter the order once payment has been processed.

If you do need to change something, you would need to cancel and place a new order. If you have ordered too many of something, you can return to the store for a refund or reach out to us at:
https://www.ikea.com/in/en/customer-service/contact-us/

Availability of Goods

How can I check for article stock and its availability at my location?

The stock availability of an article is mentioned in the website for all respective stores.

Why are articles taking longer to come back in stock?

Due to unprecedented Covid-19 regulations, we are taking a longer time than expected to bring in the stock.

Can I pre-book the out of stock articles? And, get notified for the same?

You can get notification, however, we are unable to pre-book articles that are out of stock.

How frequently is stock information updated on the website or the app?

We update stock availability several times per hour. That means that every time an item is sold, its sale is registered and stock status is updated accordingly online on the product info page or on the app. Alternatively, you can connect with us on the Toll-free number 1800 419 4532 for further assistance.

Why are some articles out of stock?

Like many retailers, we’re experiencing some challenges with our supply owing to COVID and are therefore experiencing some availability issues.

We’re working hard to get products back onto our shelves. Our team can also help you with alternatives in making a purchase, please contact us on 1800 419 4532