I accidentally damaged my product while transporting/assembling it, what should I do?
IKEA Family members benefit from just-in-case protection against accidental damage on the way home or whilst assembling.
At IKEA, we know that things don’t always go to plan. When they don’t, it’s nice to know you are in safe hands as an IKEA Family member, with Just-in-Case protection!
We'll exchange your product once, free of charge, if something breaks during transport or whilst you are assembling your IKEA furniture. The free Just-in-Case protection is valid for all purchases made with an IKEA Family membership, not just items with an IKEA Family price. Your IKEA Family card MUST be swiped or added online at the time of purchase to assure the products.
To claim your free Just-in-Case protection, please visit your local store within 90 days of the purchase/delivery date, or contact Customer Service. If you are returning to the store, please bring along the affected item, your IKEA Family card and your till receipt. This applies to in-store, online and purchases made via our Remote Sales team.
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