I accidentally damaged my product while transporting/assembling it, what should I do?
IKEA Family members benefit from just-in-case protection against accidental damage on the way home or whilst assembling.
At IKEA, we know that things don’t always go to plan. When they don’t, it’s nice to know that you are in safe hands as an IKEA Family member where you will receive just-in-case protection!
We'll exchange your product once, for free, if something breaks during transport or while you assemble your IKEA furniture. The free just-in-case protection is valid on any purchase, not just items with an IKEA Family price. Your IKEA Family card MUST be swiped or added online at the time of purchase to assure the products.
To claim your free just-in-case protection, please visit your local store within 90 days of the purchase/delivery date, or contact us. If going back to store please bring along with the affected item, your IKEA Family card and your till receipt. This applies to in-store, online and purchases made via our Remote Sales team.
Read the full IKEA Family Terms and Conditions.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
-
I have lost my physical IKEA Family card, where can I report it?
There is no need to report if you have lost your physical IKEA Family card. Instead, you can access a digital version by logging into your IKEA Family account online.
Read more
-
Will I be notified when a gift from my gift registry is purchased?
Yes, you will receive an e-mail notification when a gift has been purchased.
Read more
-
If I return the product(s) that I purchased, what will happen to the points from IKEA Family that I have collected?
The corresponding number of points will be deducted automatically from your profile within 24-48 hours and any rewards used will have been forfeited.
Read more
-
I forgot to register my IKEA Family card during the purchase. Can I add it later to collect points?
In certain circumstances it's possible to register your purchase later - please contact us.
Read more
-
Can I use my IKEA Family Card in another country?
IKEA Family Cards can only be used in the country in which they have been issued in.
Read more
-
How do I use a reward from IKEA Family in the store?
To use your reward, in the store, you will need to show the QR code or share the 16 digit code with a co-worker.
Read more