What are the general delivery restrictions and requirements?
To ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the TSP. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.
Delivery Restrictions: Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, including lights, vases, and pictures. Every effort will be made to deliver the products to your room(s) of choice, provided it is safe and practical to do so. However, if our delivery team believe it is unsafe to deliver the products to the room(s) of choice, then an alternative room will be agreed with you where possible.
If our delivery team consider that delivery to the room(s) of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However, our delivery team will take reasonable care when delivering the products.
Our delivery team are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery team do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery team will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.
Please note that any changes you make to your order after your order has been placed might have an impact on the delivery service we can offer and the price of the delivery.
Delivery accessibility: All delivery methods require there to be adequate, clear and safe space available. Any delivery details will need to be provided at the time of booking or prior to the delivery taking place.
Eligible items: Most IKEA products are eligible for delivery, some of our articles are limited to in-store purchase only. These ineligible items can include fragile items such as glassware and mirrors, oversized articles, seasonal items, live plants and articles sold in our Swedish Food Market. To see whether an item you are interested in is available for delivery, search the article on the IKEA website and check the ‘How to Get’ tab on the product page.
Order value: There is a minimum order value of £15.00 for parcel deliveries and for truck deliveries. Some products also require a certain number of items to be delivered. The delivery options available for you will be automatically selected at checkout depending on your order value, size and number of items.
Accurate information: When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify.
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