What can I do if my IKEA product has quality issues?

Product quality and safety is a top priority for IKEA, and all products are carefully tested before they are sold. IKEA therefore offers extended warranty periods for many products.

If your IKEA product isn't working as expected or you have noticed a quality issue, start by checking your order confirmation/receipt to see if it falls within the guarantee, or if it’s covered by an extended guarantee listed on the IKEA Guarantees page. If you can’t find your order number or receipt, you might be able to find it in your 'Purchase history' on your IKEA Family account, if this was used at time of purchase. 

Depending on the product and the issue, we recommend visiting the IKEA product support pages, where you will find information regarding common issues, step-by-step guides and videos that may help you resolve the issue on your own. Support materials and troubleshooting guides are available for items like household appliances, PAX wardrobes, VIDGA curtains, SKYTTA sliding doors, and home smart products such as DIRIGERA, SYMFONISK, TRÅDFRI gateway and many more. 

If you've checked everything and still need help, please reach out to IKEA Customer Service either online or in-store, depending on what's most convenient for you. 

File a claim online 

You can connect with a co-worker online by either typing “I want to talk to a human” in the chat or by calling 01733520006. 

Please have your order number or receipt ready, check that the product is still within guarantee, and prepare photos if the issue relates to mattress quality. Once you have reached an IKEA co-worker, you can choose one of the following resolution options if the guarantee conditions are met:  

• Arrange home delivery for replacement item. A co-worker can arrange a home delivery with a replacement product when the item is available for delivery.  

• Receive a refund. Alternatively, if you decide to receive a refund for the faulty item, a co-worker can process this for you too. You will receive the refund to the original payment method used to purchase the product. Keep in mind that if you purchased the items by paying cash in store, then you will receive the refund to an IKEA voucher. 

Go to an IKEA store 

You can also bring the faulty item, along with your order number/receipt, to your nearest IKEA store (this does not include Plan & Order Points). Once you're in the store, proceed directly to one of the Customer Service desks, usually located near the entrance/exit. If there is a safety risk for you to transport the product to the store, leave it at home. 

You have several options for getting help with your faulty item in store, if the guarantee conditions are met:   

• Replace at the store. A co-worker will be able to replace the faulty item and give it to you to take home, providing there is available stock. You can check before going to the store that the product is in stock either on the product page on IKEA.com or by requesting stock check through the Billie chatbot.  

• Arrange home delivery. If the item isn't in stock, or you cannot take it home yourself, a co-worker will be able to arrange a home delivery with a replacement product when the item is available for delivery.  

• Receive a refund. Alternatively, if you decide to receive a refund for the damaged item, a co-worker can process this for you too. You will receive the refund to the original payment method used to purchase the product. Keep in mind that if you purchased the items by paying cash in store, then you will receive the refund to an IKEA voucher.