A product in my Click and Collect order is missing or damaged. What should I do?
Guidance on what to do if part of your Click and Collect order is missing or damaged when you collect it.
We always advise that you check your order is complete and in good condition before leaving the Click and Collect Area.
In the event that you have discovered a damaged or missing product, the easiest way to get the situation resolved is to inform an IKEA co-worker in-store at the Customer Service desk or in the Click and Collect area.
If you have already left the collection point, you can return to your nearest IKEA store who will be happy to resolve the issue. Alternatively, you can contact our Customer Service team by phone or webchat. Visit the Contact Us page to get in touch, and we will be happy to help.
If you have already left the collection point, you can return to your nearest IKEA store who will be happy to resolve the issue. Alternatively, you can contact our Customer Service team by phone or webchat. Visit the Contact Us page to get in touch, and we will be happy to help.
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