A product in my order is missing or damaged at click and collect pick-up. What Should I do?
Sorry to hear you have a missing or damaged item. We are here to help.
Please check your order before leaving the Click and Collect Area.
In the event that you have a damaged or missing product- Please inform an IKEA co-worker in store straight away or contact our Customer service team by phone or webchat. Follow this link to our contact information.
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Was the article not helpful? Try one of the related articles below.
Please check that the item hasn't been packaged with other items, or is still out for delivery.
Read moreWe’re very sorry to hear about this! You can quickly organise a return for damaged items that were delivered, through 'Manage my Order' on your account, return to your local IKEA or contact our customer service team.
Read moreIf you have paid for more products than you picked up, start by reviewing your receipt to identify the missing items.
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Read moreThere will be sign in the car park and at the store entrance indicating where Click & Collect orders can be picked up from.
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