What can I do if I have left behind an item in the store?
We're very sorry to hear that you have either lost a personal item in store or left behind stock after purchasing it.
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If something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf you receive a product, you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreIf you’ve noticed a quality issue with your household appliance or it’s not working as it should, you can report this directly to the manufacturer if the product is still within guarantee. If the appliance is an IKEA product, you can reach out to IKEA Customer Service either online or in-store.
Read moreGuidance on what to do if part of your Click and Collect order is missing or damaged when you collect it.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible by reaching out to IKEA Customer Service either online or in store.
Read moreWe’re very sorry to hear about this! You can quickly organise a return for damaged items that were delivered by returning to your local IKEA store or contacting our customer service team.
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