I received my order, but a product is missing or damaged. What do I do?
We’re really sorry to hear about this. The quickest and easiest way to sort out issues with your order is by visiting any of our regular stores. Any products that are faulty or damaged are covered under our 365 day returns policy. If an item is missing, please contact us.
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Was the article not helpful? Try one of the related articles below.
Sorry to hear you have a missing or damaged item. We are here to help.
Read moreWe’re very sorry to hear about this! You can quickly organise a return for damaged items that were delivered, through 'Manage my Order' on your account, return to your local IKEA or contact our customer service team.
Read moreIf you have paid for more products than you picked up, start by reviewing your receipt to identify the missing items.
Read moreIf you've received a product or package that has missing parts, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store or arrange a delivery through IKEA Customer Services depending on the part that you’re missing.
Read morePlease check that the item hasn't been packaged with other items, or is still out for delivery.
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