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How do I order small spare parts?

You can order small spare parts like screws, knobs, dowels, and other fittings for your IKEA furniture easily and free of charge on our website to be delivered to your home. Alternatively, small spare parts can be arranged at Customer Service desks in IKEA stores, though stock availability may vary.

Ordering small spare parts can be done anytime after the date you purchase the products. Here’s how you can order small spare parts.
How do I place a small spare parts order online?
There are two ways you can order small spare parts online:
  • Spare parts ordering tool
    You can access the Spare parts ordering toolon the IKEA website. This tool is not available in the IKEA App. To use the tool, you will need the 6-8-digit identification number for the spare part you need. These can be found in the assembly instructions for your product. These can be accessed from the product page on the IKEA website.
  • My Purchases on your IKEA Family account
    If your purchase is linked with your IKEA Family account, you can order small spare parts by logging into your account and going to the My Purchases page. Click on the "Order spare parts" button onthe page to access a list of products with spare parts available.


How do I place a small spare parts order in-store?
If you need a spare part urgently, some IKEA stores (excluding Plan & Order Points and other small‑format locations) keep a limited selection of commonly requested spare parts at their Customer Service desks. Availability varies by store, and not all parts are kept on hand.
To avoid an unnecessary visit or disappointment, please contact IKEA Customer Service before travelling to the store. A co‑worker can check whether the part you need is currently in stock at your chosen location.
If the item is available, they’ll advise you on how to pick it up. If it isn’t, they can help you order the part and arrange delivery instead.
 
How do I place a small spare parts order for discontinued products?
If you need spare parts for IKEA products that have been discontinued, please type "I want to talk to a human" in the chat. Alternatively, you can call IKEA Customer Service on 01733 520006. A co-worker will help you to check for the parts you need, their availability and cost, and order it for you if needed. Make sure to have the product information ready before reaching out.
 
What are the delivery options available for small spare parts?
Small spare parts will be delivered to your home. This can take up to 7 days and is free of charge.
 
How do I track my small spare parts order?
After ordering your small spare parts, you will receive a confirmation email. Unfortunately, it is not possible for you or an IKEA co-worker to track the order. You will receive a text message once your parts have been dispatched.
 
I need additional support with my small spare parts order. What should I do?
If you did not receive your small spare parts order, please type "I want to talk to a human" in the chat. Alternatively, you can call IKEA Customer Service on 01733 520006. A co-worker will support you to resolve any issues with your order.
 

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