How long do I have to collect my order from a Collect Near You point?
You have 24 hours to collect your order from a Collect Near You point.
If you do not collect your order within 24 hours of your chosen allocated time slot at your Access Storage collection point, your order will be cancelled and a refund will be processed within 14 days to your original payment method.
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With Click & Collect, you place your order online and then pick up your items at an IKEA store or a designated Collection Point. This delivery option is ideal if you’re flexible with self‑collection, want to avoid home delivery fees, or if you’d like to pick up your order at your convenience. This may be particularly useful if you are close to an IKEA store or if a secure delivery to your home is not feasible in your area.
Read moreTo use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreThese locations are not full IKEA stores and therefore cannot process returns.
Read moreYou can pick-up your Click and collect order near Customer Services.
Read moreYes! We are delighted to offer Click and collect options.
Read moreGuidance on what to do if part of your Click and Collect order is missing or damaged when you collect it.
Read more