What are the general delivery restrictions and requirements?
To ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the delivery company. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.
Delivery accessibility: All delivery methods require there to be adequate, clear and safe space available. Any delivery details will need to be provided at the time of booking.
- For residential apartments or homes with multiple levels, the delivery driver will deliver the order to your apartment when you have chosen the Delivery to your address - carried inside -service. In Delivery to your address - handover from delivery truck the driver will handout your order from the delivery truck
- Deliveries are unable to be made to P.O. Box addresses or any addresses which are deemed to have unsafe access (such as worksites for incomplete residential or commercial premises).
Eligible items: Most IKEA products are eligible for delivery, some of our articles are limited to in-store purchase only. These eligible items can include fragile items such as glassware and mirrors, some seasonal items, live plants and Swedish Food Market products. To see whether an item you are interested in is available for delivery, search the article on the IKEA website and check the ‘How to Get’ tab on the product page.
Order value: There is a minimum order value of 10 euros for all deliveries. Some products also require a certain number of items to be delivered. The delivery options available for you will be automatically selected at checkout depending on your order value, size and number of items.
Accurate information: You will be asked to specify the delivery location and provide any additional delivery instructions to support with a successful service. This information can include parking instructions, access restrictions, and building access notes.
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This option is for you, if you value flexibility and you are able to carry the goods inside yourself. The delivery partner will drive the truck as near as possible and will handout the order near the truck. Bare in mind, the deliver will assess safety and accessibility and due to this might not be able to drive all the way up to the door.
Read moreThere is a minimum order value for parcel deliveries. Some products also require a certain number of items to be delivered, and some fragile products will not be available for parcel delivery.
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Read moreWhen ordering parcel delivery to your door, add your chosen smaller products to the shopping cart and select "parcel delivery to your door" as the delivery method at checkout. Then enter the delivery address and any additional information. After placing your order, you will receive an order confirmation and an estimated delivery date by email. You will receive package tracking information once your order has been processed. Your package will be delivered to your doorstep at a time to be announced later. After receiving the package, please check that all the products you ordered were delivered intact and contact IKEA customer service in case of any problems.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
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