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IKEA Canada temporarily closes stores to customers nationwide due to ongoing risk of COVID-19

March 18, 2020

The home furnishing retailer is committed to taking care of co-workers and supporting the local community during the temporary closure

Burlington, ON – Effective immediately, IKEA Canada announces the temporary closure of all store locations nationwide as a precautionary measure due to the ongoing risk of COVID-19.

“Our top priority during these challenging times continues to be health and safety. Our communities are working hard to prevent the spread of COVID-19, and to support these efforts, we will temporarily close all stores across the country to support social distancing efforts and based on recommendations from local health authorities,” said Michael Ward, CEO and Chief Sustainability Officer, IKEA Canada.

Working in line with recommendations from local authorities, the retailer has already taken a number of preventative measures including closing its Restaurants, Bistros and Småland play areas and increasing the frequency of sanitization and cleaning in its locations. Based on the evolving situation, IKEA Canada has now decided to close all stores to customers until further notice. For your convenience, IKEA will remain open online at IKEA.ca, offering home delivery services as well as our Click & Collect service. Click & Collection purchases will continue to be available for pick-up at our stores Monday-Sunday between 11 AM - 6 PM with the exception of Saturday-Sunday in the province of Quebec between 11 AM - 5 PM. The retailer will also extend all current commercial offers until April 30th, 2020.

Co-workers are at the heart of the IKEA business and the retailer is committed to supporting its 7,300 co-workers in the best possible way during closure. IKEA will continue to support co-workers through its comprehensive benefits package and paid leave policy.

IKEA is committed to supporting the communities in which it serves and will work with local partners to identify and provide the right support and relief to Canadians during this complex and fast-evolving situation.

“As a company who cares deeply about people and the planet, our thoughts are with those directly affected by the virus and those working tirelessly to treat them,” said Michael Ward, CEO and Chief Sustainability Officer, IKEA Canada.

IKEA looks forward to welcoming customers back to its store locations soon and thanks customers for their understanding during these extraordinary circumstances.

About IKEA Canada
Founded in 1943 in Sweden, IKEA is a leading home furnishing retailer, offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. IKEA Canada is part of Ingka Group which operates 374 IKEA stores in 30 countries, including 14 in Canada. Last year, IKEA Canada welcomed 31 million visitors to its stores and 117 million visitors to IKEA.ca. IKEA Canada operates business through the IKEA vision - to create a better everyday life for the many people and does so through its local community efforts and sustainability initiatives. For more information on IKEA Canada, please visit IKEA.ca

For more information:
Kristin Newbigging
Public Relations Leader
Kristin.newbigging@ingka.ikea.com