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IKEA Canada reopens all store locations nationwide

June 1, 2020

Retailer implements enhanced, robust health and safety measures for customers and co-workers

Today, IKEA Canada is pleased to welcome customers back to its British Columbia and Nova Scotia-based stores, including IKEA Coquitlam, IKEA Richmond and IKEA Halifax. With this announcement, the retailer has now reopened all 14 of its store locations nationwide. Taking a phased approach, IKEA Canada reopened its Alberta, Manitoba and Quebec City stores on May 19. The retailer then followed with its Ontario and Montreal-based store locations on May 26.

Working in line with recommendations from local governments and health authorities, IKEA has implemented enhanced, preventative health and safety measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop. As a result, the IKEA Restaurant and children’s play area, Småland, will remain closed. The IKEA Bistro will open for takeout only.

“As we reopen our store locations, our top priority continues to be the health and safety of our co-workers, customers and communities,” said Michael Ward, CEO and Chief Sustainability Officer, IKEA Canada. “We will continue to act in a responsible way and before making any decisions to open our doors, we have taken steps to ensure our health and safety measures are secured.”

With a focus on physical distancing, preventative hygiene practices and rigorous cleaning and sanitization, new health and safety measures at IKEA stores include:

· Strict physical distancing guidelines, a minimum of 2-metres apart, including floor decals for line-ups.

· Limiting the number of visitors overall and maintaining a strict capacity in select areas.

· Frequent sanitization and cleaning of units and surfaces incl. carts (after every use).

· Personal protective equipment (PPE) for co-workers including masks.

· Separation screens around cash registers and customer service points.

· Hand sanitizer throughout and clear information on preventive hygiene methods to minimize the potential risk of infection.

· Health and safety requirements for co-workers and third-party vendors, including a temperature check when they enter the building.

During these first weeks, IKEA asks customers to be mindful of physical distancing guidelines and limits to store capacity when they plan a visit to the store. This includes planning their specific purchase in advance, checking stock availability on IKEA.ca, considering a non-peak time or later date to shop if the need isn’t immediate, only touching product that they intend to buy and shopping in groups of two or less. IKEA also encourages customers to wear masks while shopping.

To avoid long wait times, IKEA invites customers to take advantage of its 365-day return policy and return products at a later time. For customer convenience, IKEA continues to offer contactless Curbside Click & Collect at all store locations and online shopping at IKEA.ca.

“We believe that health and safety is our shared responsibility and we thank our customers for doing their part,” said Michael Ward, CEO and Chief Sustainability Officer.

IKEA Canada took the proactive step to temporarily close all store locations on March 18, 2020, to help prevent the spread of COVID-19. For the latest updates and important information on opening hours and health and safety protocols, please see IKEA.ca/Stores.

ABOUT IKEA CANADA

Founded in 1943 in Sweden, IKEA is a leading home furnishing retailer, offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. IKEA Canada is part of Ingka Group which operates 374 IKEA stores in 30 countries, including 14 in Canada. Last year, IKEA Canada welcomed 31 million visitors to its stores and 117 million visitors to IKEA.ca. IKEA Canada operates business through the IKEA vision - to create a better everyday life for the many people and does so through its local community efforts and sustainability initiatives. For more information on IKEA Canada, please visit IKEA.ca.

For media inquiries:
Kristin Newbigging
IKEA Canada, Public Relations Leader
Kristin.Newbigging@ingka.ikea.com