About IKEA Canada

Our vision

To create a better everyday life for the many people

Our vision influences everything we do. The products we develop, the ideas we share, the materials we use, yes, every little thing.That’s why our vision is so powerful, and so delicate at the same time.

Our business idea

To offer a wide range of well- designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them

Our business idea captures the essence of IKEA. It also captures our never ending desire to improve all aspect of our productoffer – and still being able to keep on lowering our prices. In today’s world, where more and more people live in small spaces in big cities, our business idea is more valid than ever.

The IKEA value chain

The IKEA value chain is our circle of life. It starts, ends and re-starts as we reach out tocurrent and potential customers to understand their needs and dreams and listen to their feedback.

The next step is when we use that knowledge to design and create products. We always strive to develop the IKEA products on the factory floor, and then go into full-scale manufacturing.

Next comes packaging and distribution where we do everything we can to transport the products as cost efficiently and as sustainable as possible.

As the products reach the different sales channels, we use different ways to inspire and interact with people so they discover and hopefully buy our products.

Then, once again, we’re back where we started – listening to and learning from both existing and potential customers.

At the centre of it all is our vision to create a better everyday life for the many people.

Our heritage

Ingvar Kamprad founded IKEA when he was 17 years old. Kamprad sold household products, such as pens, wallets and picture frames. The landscape in Småland at the time was stony and barren.

During Ingvar’s early life, people had very little means and had to make do with things on hand. Smålanders are therefore said tobe thrifty and innovative and take a practical approach to solving everyday problems. This heritage is one of the explanations for our approach to our work and our success.

Our culture and values

A strong IKEA business is dependent on a strong IKEA culture. It contributes significantly to a more efficient and effective IKEA organisation, which in turn sets us apart from others and helps us make a better IKEA for more of the many people.

Our values are the compass that guides us in our everyday ways of being and doing things. Our culture is formed when we put these values into action.

The 8 IKEA Key Values are:

• Togetherness
• Caring for people and planet
• Cost-consciousness
• Simplicity
• Renew and improve
• Different with a meaning
• Give and take responsibility
• Lead by example

Organization

IKEA retailing has more than 80 years of history, but we believe we are just at the beginning, and we are developing a new world of IKEA retailing right now.  Today we have: 

• 16 Stores  
• 1 Distribution Centre  
• 3 Customer Distribution Centres  
• 1 Customer Support Centre  
• 8  Plan and Order Points    
• 990 Collection points  
• 35 PenguinPickUp locations  
• 2 Wind farms  
• 7,203 Co-workers
• 5M+ IKEA Family members 

Better homes

We know our customers’ lives are constantly evolving. To continue meeting their needs and dreams, we’re taking bold steps to become more accessible and affordable for Canadians. This year we’ve demonstrated our commitment to being an affordable retailer by lowering our prices on thousands of products and by offering new financial services to make life at home dreams a reality for more of the many.

Better lives

We’re on a life-long journey to support a fairer and more equal society. Equality is the foundation of creating a better everyday life for the many and we’ve committed to integrating equity, diversity, and inclusion into all aspects of our business – putting people at the heart of everything we do.

Better planet

As Canada’s largest home furnishing retailer, we believe it’s our responsibility to have a positive impact on both people and the planet. We’re on a journey to accelerate our climate actions to halve our emissions across the entire IKEA value chain by FY30 and reach net zero by FY50. In addition to our strengthened climate actions, we continue to inspire our customers to live a better everyday life within the boundaries of the planet with a focus on healthy and sustainable living, circularity, and positive social impact.

Better business

Our journey to becoming a leading omnichannel retailer is well underway as we continue to introduce new ways to shop, enhance store experiences, bolster digital capabilities and services, and optimize our fulfillment networks to ensure an integrated and seamless experience across all customer touchpoints.