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Important updates: Stock, Returns, Click & Collect

Current information on:

Stock Availability | Returns | Click & Collect | FAQ

Important Update on Stock Availability

Due to the impact of COVID-19, we are currently experiencing some supply delays, which may impact product availability in-store and online. We encourage customers to check online to determine product availability prior to their store visit or online purchase.

  • We always encourage our customers to check online or on the IKEA app to see product availability in their local store prior to visiting. We have made stock information more accurate and is updated more frequently.
  • We do not recommend that you contact us by phone or chat regarding stock inquiries, as we are currently experiencing high call volumes and very long wait times. The stock availability you see online or on the IKEA app is the same information that our customer support centre will provide.
  • The best way to obtain updates on product availability is to visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
  • Please note that items showing “low stock” may not be available at time of purchase.
  • We appreciate your patience while we work with our suppliers to restock your favourite IKEA products.

IKEA Kitchens

Due to the industry-wide impacts of COVID-19 on the supply chain, we are currently experiencing significant delays with our kitchen cabinets and fronts. While we continue working closely with our suppliers and partners to replenish stock as quickly as possible, we cannot estimate wait times, nor can we guarantee complete availability if you choose to move forward with your kitchen purchase today.

If we are unable to book all pieces required, we do not recommend installing your kitchen or booking your contractor until you have received all items needed to complete the install.

FAQ on Stock Availability

  • How can I know if a product is available in the store?
    We always encourage our customers to check online or on the IKEA app to see product availability in their local store prior to visiting. We have made stock information more accurate and is now updated frequently.

    How can I know when a product will be back in stock at the stores?
    The best way to obtain updates on product availability is to visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.

    It’s been awhile and I have not received a notification that the product is back in stock. What do I do?
    If the product has not come back in stock within 45 days, the notification will expire. You will need to re-register your product again. Follow the instructions as noted in the question above.

    My product looked available when I looked online but when I came to the store it was gone. What happened?
    We have made stock information more accurate and is updated more frequently. However when some items show “low stock” availability online, due to timing it may not be available when you arrive at the store.

    Can I reserve/hold a product?
    We are unable to hold or reserve products. However, we can notify you when you’re your product(s) are back in stock. Simply visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.

    The item I want to purchase in not available at my local store but is available at another. Can you transfer stock from one store to another?
    We are unable to transfer products from one store to another. As an alternative, you can check to see if the product is available for delivery, or we can notify you when you’re your product(s) are back in stock. Simply visit the product page for delivery options and/or click on the “check other IKEA stores” link and select to be notified when the product is back in your local store.

    Can you tell me the date when my product will be back in stock?
    We are doing what we can to make all products available as soon as possible. Due to our current supply situation, we are unable to provide accurate arrival dates. However, we can notify you when you’re your product(s) are back in stock. Simply visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.

    I was advised that an item would be back in stock on a specific date but when I check, it is still not available (online or in store).
    We apologize for any miscommunication. Delivery dates for stock are only estimates, and due to our current supply situation, we have been experiencing delays in our shipments. We can notify you when you’re your product(s) are back in stock. Simply visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.

    I can’t place a Click & Collect order even though the item I want is in stock at my local store.
    We are not able to complete a Click & Collect order when there is “low stock” availability. Due to timing, it may not be available at time of picking and we want to avoid any inconvenience. We recommend you try another collection location.

    Can I get a raincheck for an item that is not in stock?
    Unfortunately we don’t offer rainchecks on out-of-stock items.

    Why do you let me add a product(s) to my online shopping cart if it’s not available to purchase?
    We understand that this can be frustrating for our customers. Since other customers across Canada may also be adding the product in their carts, we can only confirm final inventory once you begin the check out process. It is our ambition is to make only high stock products available to you. We are humbled to the fact that some products are very popular and may sell out quickly.

    Why are you offering me Click & Collect in another province then where I live?
    We do not limit all the possibilities because many of our customers find it convenient to make purchases that can be picked up by a person living in another city.

    An article has not been available for a long time, is it going to be taken out from the range?
    Not necessarily. A long delay in availability can happen if we are expecting supply to eventually arrive back at our stores. If a product is discontinued, it will be completely removed from the website. The best way to obtain updates on product availability is to visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.

    Can I still place my order through you even if it seems to a low stock level?
    The best way to confirm your order is to add the product in your shopping cart. Once at checkout the system will review if there are sufficient quantity to complete the purchase. Since other customers across Canada may also be adding the product in their carts, we can only confirm final inventory once you begin the check out process.


365-day return policy

If you’re not completely satisfied, or simply just change your mind, you can return your products within 365 days.

To avoid long wait times, IKEA encourages customers to take advantage of its 365-day policy and return or exchange products at a later time.

Due to temporary store closures, some locations are not currently accepting returns or exchanges at this time.

If you still need to return or exchange your product, please note the we have made some changes to facilitate your product return or exchange.

Curbside Click & Collect

Contactless Click and collect service is available at select pick-up locations nationwide. Starting at $5, you can place an order online and collect it from your local IKEA store or an external Collection Point.


General FAQ

  • 1. Returns/Exchanges

    Q: Are you accepting in-store returns or exchanges?

    You have 365 days to return or exchange your product.
    To avoid long wait times, IKEA encourages customers to take advantage of its 365-day return policy and return or exchange products at a later time.

    Due to temporary store closures, some stores may not accept returns or exchanges at this time. Click here for more information.

    Q: Are you now accepting pick-up returns for on-line orders?

    Together with our delivery service providers, we have updated our operating procedures to ensure the health and safety of our customers, co-workers and contractors. We have temporarily changed our delivery service from room of choice to delivery to the door only.

    The same procedure will apply for any returns or exchanges picked up from your home. Please ensure that any items to be picked-up are brought to the door prior to your pick-up time window.

    Our service partners are taking additional precautions when performing pick-ups by dedicating trucks for pick-ups only. If you are exchanging an item, you will experience two visits from our service provider. One to pick-up the item and one to deliver the new one. Both services will not be performed at the same time.

    Due to additional precautions when performing deliveries, this could result in unexpected delays and we apologize for this inconvenience. Please allow some time after your confirmed window before contacting us.

    More information will be provided when you schedule your return or exchange with our customer support team.

    2. Parcel Delivery Delay

    Q: I am expecting a delivery by parcel, but the status of my order has yet to change, when can I expect my delivery?

    We are currently experiencing increased delivery volumes. Depending on your region, your parcel delivery may take longer than the preliminary date you received via email. We are working on making sure orders are being prepared and shipped as soon as possible. We appreciate your patience.

    Q: How long will it take for my parcel shipment to arrive?

    While we cannot guarantee the delivery date for your parcel, it may take longer than the preliminary date you received via email. Delivery times may be less in an urbanized area. For rural regions, the delay may be longer. We are not able to expedite any orders.

    Q: I have been waiting a long time for my delivery. What are my options?

    We apologize for any inconvenience. Our co-workers have been working tirelessly to fulfil online orders, increase capacities and meet your needs in new ways, all with new health and safety practices at the forefront. However, we recognize that despite our best efforts, there have been delays. You may continue to wait for your order by tracking the status or cancel your order and select curbside Click and Collect service or IKEA store for purchase.

    Q: My order confirmation displays an estimated delivery that has passed, and I still haven’t received my parcel.

    Due to the current exceptional situation our delivery system may have provided you with our normal estimated delivery timeframe that is based on IKEA delivery capacity. Since we are currently experiencing increased order volumes through our warehouses combined with updated operating procedures to ensure the health and safety of our customers, co-workers and service providers this delivery time frame has increased.

    Q: How do I know when I will receive my parcel order?

    You will receive 2 email notifications regarding your order. The first is a confirmation email and the second email when your order ships from our warehouse

    Q: How can I track my parcel order?

    Once your order ships, you will receive an email notification with the option to track your order. The order becomes trackable once it leaves the parcel processing facility. It may be possible when clicking on the link to track your order that no information appears. If this occurs, keep checking the link provided as this means your parcel has not left the parcel facility. Visit Track & Manage my orders.

    Q: Can I cancel my on-line order?

    Truck order: you must contact us within 2 hours from the time the order was placed. We will do our best to accommodate your request. Please note once your order has begun to process in our Distribution Centre we are unable to cancel until it has reached the local delivery provider. You will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded. To reschedule your truck delivery, you can log in to our self-serve portal

    Parcel Order: If you wish to cancel your order, please contact us the way that suits you best. Once you receive an email notification advising you that your item has shipped, we will no longer be able to cancel your order. In this case please wait for the package to arrive and simply refuse the package upon delivery. You do not need to contact IKEA if you refuse thE delivery. The delivery partner will return the parcel back to IKEA within 5 business days and IKEA will then processes and issue the refund excluding shipping fee.

    3. Click & Collect

    Q: Why can’t I select a date for Curbside Click & Collect?

    We are experiencing exceptionally high demand for this service. We assure you that our co-workers have been working tirelessly to fulfill online orders, increase capacities and meet your needs in new ways, all with new health and safety practices at the forefront. It is high priority for us to increase time slots to meet the demand and expect you will see improvements in the coming weeks. Thank you for your continued patience.

    4. Contacting IKEA

    Q: Why has it been difficult to reach IKEA Customer Service?

    Doing business during the COVID-19 pandemic has presented challenges that no one could have anticipated a few short months ago. We assure you that our co-workers have been working tirelessly to fulfil online orders, increase capacities and meet your needs in new ways, all with new health and safety practices at the forefront. Due to the changes in our operations during this time, we have been experiencing higher than normal contact volumes and wait times are longer than usual, but we are working hard to improve that.

    We ask for your continued patience as we know there is still work left to do and we want you to know that we are up to the challenge. You can expect in the coming weeks, you will see improvements in delivery times and customer service wait times.