IKEA Canada Launches 365 Day Returns

(Burlington, Ontario) - Today, IKEA Canada announces the launch of its 365 day return policy to make the shopping experience more convenient and flexible for customers. The new, no-nonsense policy allows returns for unused product up to one year after purchase. Products including home furnishings and accessories can be returned to IKEA, either in their original packaging or assembled, allowing customers to test and try at-home for fit, comfort and functionality. The new policy was first introduced in early fall and has now rolled out to all markets from coast-to-coast, including eCommerce.

“With the new 365 day return policy, we stand behind our range and its quality, while allowing customers more room and time to make the right decisions for their homes,” said Gerard Bos, Customer Experience Manager, IKEA Canada. “By launching a more flexible return policy, we ensure IKEA continues to be a great place to shop, meeting our customers’ needs for convenience in an evolving retail landscape.”

The new return policy is designed to be clear and simple. With proof of purchase, customers can return any product, even if it’s assembled, as long as it’s in unused resalable condition. The return policy covers all IKEA products including unexpired food, with no exceptions. Customers will be refunded with the same method as their original payment. For more information, customers can view: 365 Days to Change Your Mind Terms and Conditions

IKEA Canada continues its journey to become the preferred multichannel home furnishings retailer, delivering a convenient and enjoyable customer experience whenever and wherever Canadians want to shop. Recently, IKEA Canada launched TaskRabbit in-home assembly and mounting service in select markets, offering next day assembly at flat rates for time strapped customers.