IKEA Kitchen Pre-installation Visit (PIV) and Installation Terms and Conditions
These terms regulate the pre-installation visit provided to the customer prior to the purchase of IKEA Kitchen Installation Services. The pre-installation visit consists of measuring and verifying plans, with an In-Home Service Provider, in preparation for your kitchen installation.
1. About your pre-installation visit:
1.1 A pre-installation visit is required prior to purchasing IKEA Kitchen Installation Services.
1.2 Any installation pricing communicated, in writing or verbally, prior to the completion of your scheduled pre-installation visit will be considered as an estimation and subject to change.
1.3 A more accurate installation price will be determined after completion of the pre-installation visit.
1.3.1 The installation pricing communicated will be based on a visual inspection and evaluation of your kitchen by an IKEA Kitchen Services representative and is subject to change should we encounter any unforeseen cost changes during the installation process that may lead to possible delays, warranting a revised installation price. Any deviation from the original project specifications and measurements provided by the customer may result in a price adjustment.
1.4 The cost of pre-installation services will be deducted from the installation price only if IKEA Installation Services is purchased.
2. Your pre-installation visit service dates:
2.1 Upon receipt of payment for your pre-installation visit, IKEA Kitchen Services will contact you within forty-eight (48) business hours from the date of payment. If you do not hear from them, please contact IKEA Customer Service 1-866-866-4532.
2.2 To make any changes to your service date, please contact IKEA Customer Service at 1-866-866-4532.
2.2. 1Any cancellations or rescheduling of your pre-installation visit must be done forty-eight (48) business hours prior to the scheduled service date.
2.2.2 Any changes made less than forty-eight (48) business hours prior to the scheduled service date may be subject to a Pre-installation service charge.
2.2.3 Cancellation requests received forty-eight (48) business hours prior to the scheduled service date will be eligible for a refund of the service charge.
3. Before the service appointment:
3.1 During your pre-installation visit, the homeowner or designated decision maker, 18 years of age or older, must be present for the duration of the pre-installation visit.
3.2 Prior to the pre-installation visit, the service area must be clean, clear and safe. To ensure the safety of IKEA workers and customers, an uninterrupted pathway and working area for In-Home Service Provider is required. Customers must ensure counter areas are clear of personal belongings, designated cabinets are empty, and walkways are clear of obstructions.
3.3 IKEA Kitchen Services reserves the right to request a customer re-schedule their pre-installation visit, if the service area is not safe, and appropriate measures have not been taken in preparation for the pre-installation visit. Customers will be required to purchase a new pre-installation visit. In the event that a second pre-installation visit is purchased, only one of the pre-installation charges will be deducted off the purchased IKEA installation order.
4. Kitchen pre-installation visit service includes:
4.1 IKEA Kitchen Services will arrive at your home on the scheduled date and time to verify and review the service area, and proposed plan created in IKEA Kitchen Planner.
4.2 The initial installation quote will be reviewed and, if applicable, the IKEA kitchen plan will be amended, and an updated product list and installation price will be provided.
4.3 During the pre-installation visit, IKEA Kitchen Services will provide additional information on next steps to purchase IKEA kitchen and installation services.
4.4 During your pre-installation visit, if it is determined that supplementary work is required, the In-Home Service Provider will inform the customer.
4.4.1 Supplementary work is not included in the cost of kitchen installation services. Supplementary work is services, materials and labour outside of the scope of work IKEA Kitchen Services provides to IKEA customers. Supplementary work may include but not limited to, plumbing, electrical, tiling, painting, flooring, tearout and other general contract work that may be required.
4.4.2 Any arrangements made between the customer and an In-Home Service Provider for the request of all supplementary work will be considered a private agreement between the customer and In-Home Service Provider, independent of IKEA and IKEA Kitchen Services. IKEA and IKEA Kitchen Services will not be held liable for supplementary work completed outside the scope of work agreed to with the customer. IKEA and IKEA Kitchen Services make no representation and warranties in relation to supplementary work, nor will IKEA Kitchen Services provide support of any kind in the coordination, management, payment or execution of supplementary work. IKEA and IKEA Kitchen Services bear no responsibility for any and all damages, liabilities, costs, actions, or proceedings of any kind whatsoever arising from the completion of supplementary work.
5. Completion of the service appointment:
5.1 Upon completion of the pre-installation visit, a pre-installation visit report must be signed and a copy of the report provided to the customer. The report will outline the In-Home Service Provider’s findings and recommendations.
5.2 If applicable, IKEA Kitchen Services will issue an updated plan and installation quote within seven (7) business days from completion of the pre-installation visit. If a customer has not received their updated information within seven (7) business days, they can contact IKEA Kitchen Services 1-877-373-5104.
5.3 Should the original IKEA kitchen plan require significant revisions or require re-planning, IKEA Kitchens Services reserves the right to request a customer create a new IKEA kitchen plan and re-schedule a new pre-installation visit. Additional charges may apply.
6. Other considerations:
6.1 IKEA liability shall be limited in accordance with IKEA’s General Terms and Conditions and only apply to the services and paid on the order form.
6.2 After completion of your pre-installation visit and receiving your updated documents, customers may purchase installation services. Please note, there are scenarios when an In-Home Service Provider may need to return to the service address for a second installation service date, beyond your initial service date, to complete services if we encounter circumstances that require additional work or if the kitchen plan requires it. If we determine another service appointment is required to complete installation services, a Go Back Fee of three hundred dollars ($300.00) will apply. Examples of scenarios that would require a Go Back Fee are, but not limited to, a second installation visit for back ordered items, cabinets resting on custom stone countertops and installation of full height custom stone backsplash.
6.3 Upon completion of your IKEA pre-installation visit, the customer will be invited to complete a voluntary customer satisfaction survey where you can provide feedback that will allow us to continue improving our service.
RBQ #8247-8843-01
IKEA Kitchen Installation Service Terms and Conditions
These terms regulate the installation service purchased at IKEA and provided to the customer by IKEA Kitchen Services. Installation Services consist of the assembly, installation and securing of IKEA products, stated on your order, by an In-Home Service Provider.
1. Your installation service dates
1.1 Upon completion of a pre-installation visit, a tentative installation service date will be provided and outlined on an IKEA order form. The availability of firm installation service dates will be confirmed by IKEA Kitchen Services directly with the customer.
1.2 Upon receipt of payment for installation services, IKEA Kitchen Services will contact you to schedule a firm installation date(s) within forty-eight (48) hours, not including weekends, from date of payment.
1.3 To make any changes to your installation service date or if you have not been contacted to book a firm service date, please contact IKEA Kitchen Services at 1-877-373-5104, 8:00am to 5:00pm EST, not including weekends.
1.4 If the firm service date and installation order must be cancelled, IKEA Kitchen Services must be notified a minimum of seven (7) calendar days prior to firm installation date to be eligible for a refund.
2. Before the service appointment:
2.1 During the installation service appointment, the homeowner or designated decision maker, 18 years of age or older, must be present for the duration of the installation service.
2.2 Installation services cannot proceed without the completion of preliminary work in advance of the firm installation service appointment. You should ensure that all preparation steps are completed before your scheduled service date. All structural, building and groundwork must be completed before the installation service appointment, which may include, but not limited to removal of the previous kitchen, removal and building of walls, windows, doorways, ceiling, floor levelling, water/electrical and any other structural works, and obtaining all applicable planning and building regulation consents from the respective municipality.
2.3 Customers must notify IKEA Kitchen Services of any changes to the site conditions by contacting 1-877-373-5104, 8:00am to 5:00pm EST, not including weekends.
2.4 Prior to the scheduled installation service date, the service area must be clean, safe and, clear of previous kitchen and appliances. To ensure the safety of IKEA workers and customers, an uninterrupted pathway and working area for the In-Home Service Provider is required.
2.5 Prior to the scheduled installation service date, all materials, items and parts required for completion of the installation service must be onsite and physically located and available on the same floor in an adjacent room near the service area.
2.6 Out of stock items: If materials or parts are not in stock, customers are responsible for tracking and purchasing any outstanding out of stock items before installation service date. Upon request, and agreement with IKEA Kitchen Services, to proceed with partial installation until possession of non-crucial out of stock items, a secondary installation service date will be subject to an additional Go Back Fee of three hundred ($300.00) dollars to return to the service address to install the outstanding items. IKEA Kitchen Services cannot begin installation services without materials or parts that are considered crucial to the completion of the project. Product deemed as crucial for kitchen installation: cabinet frames, suspension rails, legs, cover panels and integrated lighting.
2.7 Customers may decide to install non-crucial out of stock items independent of IKEA Kitchen Services. Any modifications from the paid installation service will be collected or refunded by IKEA Customer Service team before service is completed.
2.8 All appliances must be disconnected and moved out of the service area prior to the scheduled installation service date, and all relevant utilities, including plumbing and electrical, must be disconnected.
2.9 Customers must ensure electrical power is available, including heating and other necessary facilities required.
2.10 No other trade work will take place within the same service area while kitchen installation services are being performed.
2.11 IKEA Kitchen Services reserves the right to refuse performing installation services and may re-schedule the firm installation service date if the above-mentioned pre-requisites are not in place. A Go Back Fee in the amount of three hundred ($300.00) dollars will apply for an additional service trip to the service address.
2.12 Based on the kitchen plan, the In-Home Service Provider may need to return to the service address on an additional service date to complete work. Examples that would require a secondary service date are, but not limited to, the installation of any non-crucial out of stock items, any cabinets sitting directly on the custom countertops, and installation of full height custom stone backsplash.
3. Kitchen installation service includes:
3.1 When customers book IKEA Kitchen Installation services, the cost of their pre-installation visit will be deducted from their IKEA Kitchen Installation service amount.
3.2 On the schedule installation service date, an In-Home Service Provider will:a) Assemble, fit and secure all IKEA products, including rails, legs, fillers, cabinets, interiors, doors, drawers, handles, cover panels, cornices, deco-strips, precut laminate and wood countertops.b) Install IKEA kitchen cabinet lighting with cord management (no hardwire, plug in only).c) Position IKEA-supplied appliances in their appropriate place or within cabinets. This does not include electrical (hardwire nor plug in), plumbing or vent connections. Non-IKEA supplied appliances are subject to a dry fit service charge of one hundred and twenty-five ($125.00) dollars per appliance. Maximum weight of three hundred (300) pounds per appliance. No electrical, plumbing, venting or caulking will apply.d) Seal all joints and cutouts.e) Ensure clean work practices and ensure the service area is left in a broom swept condition, clear of debris. The removal of builder’s waste or old appliances is not included and shall be the responsibility of the customer to dispose of.
3.3 During the completion of the installation service, you should expect some disruption and mess.
4. Completion of the service:
4.1 Upon completion of the installation service, the In-Home Service Provider will take photographs of the completed work.
4.2 A certificate of completion will be issued and must be signed by the customer in the presence of the In-Home Service Provider. If applicable, the certificate of completion will outline any damage to the service area as a result of the installation service.
4.3 All packaging will be gathered and arranged neatly for the customer to dispose of.
4.4 IKEA Kitchen Installation Service represents and warrants that all work completed by an In-Home Service Provider, within the scope of work provided by IKEA Kitchen Installation Services, will be performed in a good workmanlike manner with reasonable skill and care.
4.5 All work completed by IKEA Kitchen Installation Services has a 5-year workmanship warranty. Our warranty does not apply to normal wear and tear, or any damage resulting from products moved from their original place of installation.
4.6 Should there be a claim or issue, after the completion of installation services, customer must allow IKEA to access the service address for the purpose of reviewing the quality of work. Customers must also provide a description of the issue and relevant photographs to demonstrate the issue so we can work together to find a resolution.
5. Other considerations:
5.1 Supplementary work is not included in the cost of IKEA Kitchen Installation Services. Supplementary work is services, materials and labour outside the scope o work IKEA Kitchen Services provides to IKEA customers. Supplementary work may include, but not limited to, plumbing, electrical, painting, flooring, tearout and other general contract work that may be required.
5.2 Any arrangements made between the customer and In-Home Service Provider for the request of all supplementary work will be a private agreement between the customer and In-Home Service Provider, independent of IKEA and IKEA Kitchen Services. IKEA and IKEA Kitchen Services will not be liable for supplementary work completed outside the scope of work agreed to with the customer. IKEA and IKEA Kitchen Services make no representation and warranties in relation to supplementary work, nor will IKEA and IKEA Kitchen Services provide support of any kind in the coordination, management, payment or execution of supplementary work. IKEA and IKEA Kitchen Services bear no responsibility for any and all damages, liabilities, costs, claim, actions, or proceedings of any kind whatsoever from the completion of supplementary work.
5.3 IKEA liability shall be limited in accordance with the IKEA’s General Terms and Condition and only apply to the services listed and paid on the IKEA order.
5.4 Upon completion of your IKEA Kitchen Installation service, you will be invited to complete a voluntary customer satisfaction survey where you can provide feedback that will allow us to continue improving our service.
5.5 By paying for the IKEA Installation Service, the customer is acknowledging and agreeing to IKEA’s General Terms and Conditions.
RBQ #8247-8843-01