Conveniently collect your online purchases from our Pick-up lockers within the time window provided.
After completing your online order, you will receive a text with your pick-up code.
Collect your items in your chosen pick up window selected during your online checkout. So that you don't forget, our system reminds you once of the pickup. If you are unable to pick up your order on the selected day, your order will be returned to our store and the amount refunded to card.
Once at the Pick-up lockers, enter your pick-up code to open the locker then take your order.
Our lockers are open 24 hours a day, 7 day a week.
Please note: Our store employees are only available to support you during store hours.
If you placed your order and have not yet received a pick-up code.
As soon as we have delivered your order to a locker, a text message will automatically be sent to the mobile number you specified when ordering. Allow up to 1 day to get your order ready. If you have not received a text with a pick-up code at the start of your chosen pick up time window, please contact the IKEA Customer Service Centre at 1-866-866-IKEA (4532)
Frequently asked questions
What are IKEA Pick-up lockers?
You can pick up your Click and collect orders whenever it suits you by choosing our IKEA Pick-up locker service. They are located just outside our IKEA Burlington, Edmonton, Etobicoke, Halifax, North York, Ottawa, Quebec and Vaughan stores. When ordering multiple items, consider bringing a reusable bag to facilitate your pick up.
How can I select the option to pick up my order from an IKEA Pick-up locker?
Add products to the shopping cart and select the option for Click and collect locker for the store location you wish to collect from, currently available at IKEA Burlington, Edmonton, Etobicoke, Halifax, North York, Ottawa, Quebec and Vaughan stores. When your order is ready to be collected, you will receive a text with a PIN code to enter on the locker screen. Once the code is entered, the locker door will open automatically.
How much does the Pick-up locker service cost?
The price is included in the $5 Click and collect fee.
The pick-up code doesn't work at the locker.
Please verify you have entered your PIN code and not your order number. The PIN code was sent by text message to the mobile number provided at checkout.
If your code still does not work, please ask a store employee at the Click and collect desk, located in the Returns & Exchanges section of the store. If the store is closed, please contact the IKEA Customer Service Centre at 1-866-866-IKEA (4532).
Can I leave any items that I no longer want in the locker?
Please do not leave any items in the locker unless you plan to pick them up within your pickup window. Returns, exchanges can only be made to our in-store Customer Service or through the IKEA Customer Service Centre at 1-866-866-IKEA (4532).
What can I do if I closed the box by mistake or forgot something?
Enter the pick-up code again. The locker will open a second time.
How can I return an item?
For exchanges, returns please contact our in-store Customer Service or the IKEA Customer Service Centre at 1-866-866-IKEA (4532).
What if one or more items are incorrect, damaged or something is missing?
We're sorry that something went wrong with your order. For issues about your order, please contact our in-store Customer Service or the IKEA Customer Service Centre at 1-866-866-IKEA (4532).