Skip to main content

IKEA Canada Sell-Back Program Terms and Conditions

At IKEA Canada (“IKEA”) we believe our products deserve a second life. As such, we are offering a new program to all IKEA Canada customers (each a “Customer”) whereby IKEA will repurchase eligible used IKEA products from IKEA Customers (the “Sell-Back Program”).

How to Apply

To be eligible for the Sell-Back Program, Customers must visit the IKEA Family website (www.ikeafamily.ca), click on the “Sell-Back” link and fill in the Sell-Back Program entry form including four (4) photos of the IKEA product(s) (including three (3) separate angles/perspective of the product(s) and one (1) photo clearly showing the IKEA label/stamp on the product(s)) (the entry form and photos collectively referred to herein as a “Submission”). By entering a Submission, Customers agree to be bound by these Terms and Conditions. All Submissions become the property of IKEA, and will not be returned.

Each Submission will be assessed by IKEA’s Recovery team. If, in IKEA’s sole and absolute discretion, a submitted product is eligible for the Sell-Back Program it will be assessed a quote. The quote will be based on the condition of the product and the product’s original retail value (“Quoted Price”). IKEA will contact Customer via their listed IKEA Family contact email to provide the Quoted Price and reference code (the “Offer”). Only those customers with Submissions that are approved and assessed an Offer will be contacted.

Customer may accept the Offer by attending at the Returns and Exchanges section of any Participating Store and providing the eligible product(s), their IKEA Family card and the reference code to the IKEA co-worker. Eligible product(s) must be provided to IKEA returns co-workers for physical inspection.

If, after the IKEA co-workers at the Participating Store inspect the product(s) and they are found to meet the Eligibility Criteria, the Customer will be issued an in-store credit for the Quoted Price of the product(s). IKEA co-workers are unable to change the Quoted Price but may refuse to accept the product(s) in certain scenarios including, but without limitation, if the product(s) does not meet the Eligibility Criteria at the time of return.

Eligible Products

The following categories of products are not currently eligible for the Sell-Back Program:

  • Non-IKEA products;
  • Products that have been used outside including outdoor furniture;
  • Beds/bed frames;
  • Mattresses & Bed Textiles (such as Blankets and Mattress toppers)
  • Sofas / armchairs;
  • Other soft good (pillows, towels, etc.);
  • Items containing glass;
  • Kitchens including bench tops, cabinets and fronts;
  • PAX Wardrobes and accessories;
  • Other over-sized items;
  • Appliances;
  • Children’s and Baby products (such as cots, mattresses and change tables);
  • Non-assembled IKEA products.

To be eligible for IKEA’s Sell-Back Program, all items must:

  • be structurally sound and safe;
  • be in resalable condition;
  • be free of odours, dander and other allergens;
  • be of acceptable quality and fit for the purpose the products are or were advertised for;
  • be fully assembled;
  • contain all care labels and stickers;
  • be free from any damage that is the result of incorrect storage, assembly, installation or use;
  • include all component parts;be free of any after-purchase modifications (e.g. re-painting, re-upholstering, addition of new parts, etc.); and
  • match IKEA’s description of the products and not be modified from their original state.

IKEA is unable to accept any products that do not meet the above eligibility criteria (“Eligibility Criteria”) and does not agree to purchase any IKEA product without a thorough in-store, physical inspection. IKEA reserves the right (in its sole discretion) to refuse any product at the point of return, notwithstanding whether the item had been previously assessed and accepted online.

General Terms

1. These terms and conditions are in addition to, and do not affect, the IKEA Returns Policy, the IKEA Family Terms and Conditions and/or the IKEA Privacy Policy.

2. Sell-Back Program are offered in all IKEA Stores in Canada only (each a “Participating Store”).

3. IKEA reserves the right to terminate or amend the Sell-Back program at any time, in whole or in part, without prior notice.

4. IKEA reserves the right to request valid identification prior to accepting product(s) for in-store inspection.

5. IKEA will only accept products purchase from IKEA Canada. Product(s) purchased at a U.S. IKEA store may not be eligible.

6. IKEA does not assume any responsibility for incorrect or inaccurate capture of entry information, technical malfunctions, human or technical error, seeding or printing errors, lost, delayed or garbled data, or any combination thereof, including any damage to a Customer’s or any other person's computer and to any cellular phone or other property related to or resulting from participation in or downloading any materials relating to the Submission. For greater certainty, IKEA is not responsible if the contact information given by Customer is incorrect, disconnected or no longer in service.

7. Payment for accepted items will be provided in the form of an in-store credit for use at Participating Stores only. No other form of payment will be provided. All in-store credit subject to applicable terms and conditions.

8. IKEA respects Customer’s privacy. Personal information provided in Submissions and otherwise provided in connection with the Sell-Back Program is being and will be collected, used and disclosed by IKEA only for purposes of administering and conducting Sell-Back Program (the “Purposes”) and for no other purpose. For a copy of IKEA’s Privacy Policy, please visit www.ikea.ca. In connection with the Purposes, Customer information may be processed and stored in one or more jurisdictions outside Canada (which may include the United States), and may be subject to access by regulatory authorities in those jurisdictions.