IKEA recalls LURVIG water dispenser for pets due to suffocation hazard for dogs and cats

Effective immediately, IKEA Canada is recalling the LURVIG water dispenser for pets due to risk for dogs and cats getting their heads stuck in the dome of the water dispenser with possible suffocation as consequence.

July 11, 2018 (Burlington, ON)- Effective immediately, IKEA Canada is recalling the LURVIG water dispenser for pets due to risk for dogs and cats getting their heads stuck in the dome of the water dispenser with possible suffocation as consequence. IKEA urges customers to stop using the water dispenser and return it to any IKEA store for a full refund.

IKEA globally has received reports of two incidents where dogs got their heads stuck in the dome of the LURVIG water dispenser and suffocated. The LURVIG water dispenser was sold in Canada from October 2017 to July 2018 and 7,767 units have been sold in Canada. There have been no reported incidents in Canada.

“At IKEA, the safety and security of our products is our top priority, which is why we have decided to recall the LURVIG water dispenser.” says Petra Axdorff, Business Area Manager at IKEA of Sweden AB. “We are deeply saddened by these events and know that pets are important and loved family members for many of our customers.”

Customers should return their LURVIG water dispenser at the Returns & Exchange department at any IKEA store or call IKEA Customer Service toll-free, 1-800-661-9807 for a full refund. Proof of purchase (receipt) is not required by IKEA for this recall.

IKEA wants to thank all customers for their understanding.

FOR MORE INFORMATION:

ABOUT IKEA CANADA

IKEA Group is a leading home furnishing retailer with 357 stores in more than 29 countries worldwide, which are visited by 817 million people every year. IKEA Canada has 13 stores, an eCommerce virtual store, six Pick-up and order points and 14 Collection Points. The company has also announced plans to open new stores in Quebec City and London, Ontario. Last year, IKEA Canada welcomed 28 million visitors to its stores and 95 million visitors to the IKEA.ca website. Founded in 1943, IKEA’s business philosophy is to offer a wide range of products of good design and function at prices so low, the majority of people can afford them. For more information on IKEA Canada, please visit: www.IKEA.ca.

IKEA CANADA
Kristin Newbigging
Public Relations Manager
[email protected]