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How do I cancel a Taskrabbit task?

All cancellations and rescheduling must be done directly through the Taskrabbit platform.

To cancel your Taskrabbit task, please follow these steps:
  1. Log in to your Taskrabbit account: Go to the Taskrabbit website or open the Taskrabbit app.
  2. Navigate to your tasks: Find the "My Tasks" or "Bookings" section.
  3. Select the relevant task: Choose the specific task you wish to cancel or reschedule.
  4. Follow the prompts: Look for options like "Cancel Task" or "Reschedule Task" and follow the instructions provided.
 

What is the Taskrabbit cancellation policy?

Taskrabbit has a cancellation policy that may involve fees depending on when you cancel relative to the scheduled task time.
  • No fee: If you cancel more than 24 hours before the scheduled task start time.
  • Cancellation fee: If you cancel within 24 hours of the scheduled task start time, a cancellation fee may apply. This fee compensates the Tasker for their lost time. The exact fee amount will be displayed during the cancellation process.
Please review the specific cancellation terms on the Taskrabbit platform when you are cancelling your task.

What if I need to reschedule instead of cancel?

You can reschedule your task through the Taskrabbit platform following the same steps as cancellation, but selecting the "Reschedule Task" option. Rescheduling more than 24 hours in advance typically does not incur a fee. If you need to reschedule within 24 hours, contact your Tasker directly via the Taskrabbit chat feature to discuss options.

What if the Tasker cancels my service?

If your Tasker cancels the service, you will be notified by Taskrabbit. You will have the option to:
  1. Find a new Tasker: Taskrabbit can help you find an alternative Tasker for the same service.
  2. Receive a full refund: If no service was performed and you do not wish to rebook, you will receive a full refund.
 

How do I get a refund if applicable?

If your cancellation qualifies for a refund according to Taskrabbit's policy (e.g., cancelled with more than 24 hours notice, or Tasker cancelled), the refund will be processed automatically back to your original payment method. The processing time for refunds can vary, usually taking 3-5 business days to appear in your account.

Who should I contact for further assistance?

  • For questions about your specific task, Tasker, or Taskrabbit account: Please contact Taskrabbit Support.
  • For questions about IKEA products or your IKEA order: Please contact IKEA Customer Service.
IKEA cannot directly cancel or modify your Taskrabbit booking or process Taskrabbit refunds.

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