I placed an order on the IKEA Shoppable app and it seems to have disappeared, what happened?
When trying to process an order through the app, there is a 30 minute timeout while going through the checkout, which can result in the order disappearing.
Additionally, the order can disappear if you receive an incoming call, your network drops when during your commute or you switch to another app. An error code can then appear, advising you that the order has been deleted.
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If something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreWhile orders cannot be changed once paid, you can choose to refuse or accept the full order. Unwanted items can be returned in store, or a pick-up may be scheduled (pick-up charges may apply).
Read moreThe system may encounter an error when changes are made to an order after entering the gift card number.
Read moreIn the IKEA Shoppable app, no private data is saved on disc or sent to external systems.
Read moreIn this situation a new reward of the same type will be generated for you to enjoy in your next purchase.
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