Return options
At IKEA we give you a full 365 days to return products. If you change your mind and the product fulfils the return conditions, you can return or exchange it in one of these ways.
How to return a product to IKEA
At IKEA we make returning products easy. You have a full 365 days to return a product, unopened, opened or even fully assembled. You can return the product to any IKEA store, even if you purchased it at another IKEA store or at IKEA.be. Things will go even more smoothly if you can present a proof of purchase.
Like to know more about our return policy? Like to know more about the IKEA warranty policy? We are delighted to help you.
In-store returns | In-store Express returns | Returns via post | Returns via collection | Cancelling an order
In-store returns to IKEA
To return a product at one of our stores, go to the Customer Service counter. To ensure the process goes smoothly, please bring your proof of purchase too.
In-store Express return (free)
Register your return in advance. That helps us make your return experience at the IKEA store as smooth as possible. Conditions for Express returns:
- No more than 10 products
- Products must be undamaged.
- There is a proof of purchase
After registering your return, you will be sent a barcode* you can scan to drop off your products in the Express return lane at your IKEA store. Note: this barcode is valid for 14 days.
Parcel return
Follow the steps below to return your products via a parcel.
- Step 1: Register your return.
- Step 2: You will receive a return label by email.
- Step 3: Bring your package to a bpost point within 14 days.
Package return conditions:
- Only possible in Belgium
- The weight of your parcel must not exceed 30 kg.
- The longest side of your parcel must not be longer than 150 cm.
- Your parcel must not be wider than 45 cm and not higher than 30 cm.
- Cost €5.99 per parcel
Until we’ve received your return, it’s your responsibility – so pack it safely and keep your postal receipt until we’ve received it.
Return by truck
Was your order delivered by truck? You can easily arrange the return of these purchases yourself.
The costs for returning products by truck are:
- €29,90 for a return up to €100
- €49,90 for a return up to €500
- €79,90 for a return up to €1.000
- €99,90 for a return up to €3.000
- €149 for a return of €3.000 or more
Conditions :
- Assembled articles should be disassembled
- Articles should be returned in their original packaging
- If original package is not at hand, please pack well and protect the articles from damage during transit.
Important: This option is not available for customers with an address in the Grand Duchy of Luxembourg. Please contact our customer service if this situation applies to you.
Cancelling an IKEA order
For orders not yet dispatched, you can cancel through the IKEA Track and Manage my order page. For dispatched orders, simply cancel by contacting IKEA Customer Support Centre.
For online orders, we offer a 14-day cancellation policy. This provides a full refund, plus your basic delivery charge, if you cancel up to 14 days after the order has arrived with you.
When contacting us, please have your order number ready.