Our IKEA return policy

We’ve outlined all the details of our generous return policy right here – and it applies equally to all customers and purchases, regardless of how or where you shop with us.

At IKEA, we understand that sometimes things don’t work out. Whether it's for your home, office, or garden, it’s OK to change your mind. Returning a product is simple, straightforward, and hassle-free.

What can we help you with?

IKEA Return policy

Sitting comfortably on a modern gray IKEA sofa with a green plant next to it, a person wearing a gray top and cream-colored pants scans a package barcode with their smartphone on a light-colored wooden IKEA coffee table.

Returning unopened IKEA products

You can return most* unopened IKEA products within 365 days for a full refund— no rush. While it’s ideal to have your proof of purchase, if you can’t find it, don’t worry, we can help you find your receipt.

^{*See terms and conditions for exclusions}

Make a return

An IKEA product that doesn't fit and needs to be returned.

Returning opened IKEA products

We think everyone should be able to test out any product, so we take back tested products within 365 days – even assembled ones. Just show us your receipt and we can refund tested items to a refund card.

^{*Terms and conditions apply}

Make a return

Two customers are talking to an employee at an IKEA store.

IKEA products that can’t be returned

We encourage you to test and try our products and return them if they don’t meet your needs. However, items that are considered used (such as those with modification, cosmetic imperfections or tested appliances) are not eligible for return under our policy.*

^{*Terms and conditions apply}

Conditions: returns, refunds and exchanges

When making a return, please bring your receipt or order number. If you cannot find your receipt or order reference, it may be located in your online profile or app. We will do our best to help you find your proof of purchase if you are unable to locate it, but returns may be refused, or issued to a refund card if you are not able to provide proof of purchase.
Where a proof of purchase is provided, we issue refunds back to the payment type used to make the purchase. Exceptions to this rule:
- If you’re returning custom made products (e.g. worktops and wall panels) or IKEA Swedish Food Market products, we will refund the full purchase price in the form of a refund voucher.
- Purchases paid with Pluxee/Edenred/Monizze Eco vouchers will be refunded on a refund voucher.
- If you’re returning a mattress as part of the ‘Sleep on it” exchange policy, we will refund the full purchase price in the form of a refund voucher*. _{*Terms and conditions apply}
We welcome customers to try, test and return items if they are not suitable. Items must be in good condition to be eligible for a refund under this policy. Items that have signs of use that goes beyond the means of testing the form and function of the item are not eligible to be returned under this policy. Items that have been opened, assembled or are not sellable at full retail value will only be refunded to a refund card. It is at IKEA’s sole discretion what is considered “tried and tested” and “used”.
Not eligible? You can still sell furniture back to us as part of our IKEA Buyback & Resell service
We offer a free IKEA spare parts service as part of our commitment to prolonging product life.

How to make a return

The IKEA mattress exchange policy

It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. So, after you’ve slept on it for a while, you can exchange your mattress if you find it too firm or too soft. When you've found your perfect match, you can sleep easy for years to come with our free 10-year guarantee.

How to exchange an IKEA mattress

Simply bring your mattress and your receipt or order number to any IKEA store, and one of our sleep experts can help you find a different one. If you want us to pick up your mattress, contact us, we’ll help you find a good solution. A collection fee will be charged if you need IKEA to collect your mattress. A delivery fee may also be applicable if you require your new mattress to be delivered.

Conditions: IKEA mattress exchange

You can exchange your mattress once within 90 days.
The only condition is that it’s not dirty, marked or damaged. Keep your mattress fresh and clean with a mattress protector. It will also extend its life by many years.
New mattresses often feel a bit too firm, so wait at least a month for your body to get used to the mattress and for the mattress to get used to your body.
The mattress may need about 72 hours to fully regain its shape and comfort after having been roll-packed. Any wrinkles will disappear too.
To get the best comfort you also need the right pillow, make sure you have a pillow that suits you and your new mattress.
Once you’ve found your perfect mattress, it’ll be covered by our 10-year IKEA mattress guarantee. Terms and conditions for our guarantee can be found in our guarantee brochures.
We’ll refund the full purchase price in the form of a refund voucher If you choose a more expensive model, you’ll only pay the difference between the original and the replacement product. If the replacement is cheaper, the difference will remain on the refund voucher for you to use towards a future purchase.

A white/Lönset MALM bed frame, high, w 2 storage boxes in the bedroom

Having difficulty assembling your IKEA purchase?

If you purchased IKEA furniture and are having difficulty assembling it, you don't have to return it!

Let us assemble it for you!

Learn more about assembly

Our IKEA return policy