IKEA 365-day return policy

• When making a return, please bring your receipt or order number. If you cannot find your receipt or order reference, it may be located in your online profile or app. We will do our best to help you find your proof of purchase if you are unable to locate it, but returns may be refused, or issued to a refund card if you are not able to provide proof of purchase.
• Where a proof of purchase is provided, we issue refunds back to the payment type used to make the purchase. Exceptions to this rule: 
  • If you’re returning custom made products (e.g. worktops and wall panels) or IKEA Swedish Food Market products, we will refund the full purchase price in the form of a refund voucher.
  • Purchases paid with Pluxee/Edenred/Monizze Eco vouchers will be refunded on a refund voucher.
  • If you’re returning a mattress as part of the ‘Sleep on it” exchange policy, we will refund the full purchase price in the form of a refund voucher*.  _{*Terms and conditions apply}
• We welcome customers to try, test and return items if they are not suitable. Items must be in good condition to be eligible for a refund under this policy. Items that have signs of use that goes beyond the means of testing the form and function of the item are not eligible to be returned under this policy. Items that have been opened, assembled or are not sellable at full retail value will only be refunded to a refund card. It is at IKEA’s sole discretion what is considered “tried and tested” and “used”.
• Not eligible? You can still sell furniture back to us as part of our IKEA Buyback & Resell service
• We offer a free IKEA spare parts service as part of our commitment to prolonging product life.

We’ve simplified our return policy so that there are just three key things to remember about making a return to us.

1. You have 365 days to make a return if your product meets our return policy conditions.
2. When making a return, please bring your receipt or order number. If you cannot find your receipt or order reference, we will do our best to help you find your proof of purchase.
3. You can always return to an IKEA store, whether you bought the product online or in-store.

Like to know more about our return policy? Like to know more about the IKEA warranty policy? We are delighted to help you.

In-store Express return (free)

Save time at the store by pre-registering your return. If you have your till receipt or order number, follow the link below and enter your details to receive your Express return barcode. This will make your journey to the Returns counter much quicker. When you arrive at Customer Service in the store, you’ll be placed in a prioritised queue.

This service is only available for private customers. Remember to bring the barcode (valid for 14 days) and your proof of purchase/receipt.  

Parcel return

If the article(s) you are returning have a total weight of less than 30kg and can fit in a parcel*, it can be returned through a parcel return at the cost of € 5,99 per parcel. (only available in Belgium)

After you have received your return label, you can return at your convenience to over 3.500 locations within 14 days. Until we’ve received your return, it’s your responsibility – so pack it safely and keep your postal receipt until we’ve received it. Your refund will be processed once the article(s) have been received by IKEA.*

The longest side of your parcel must not be longer than 150 cm.

Your parcel must not be wider than 45 cm and not higher than 30 cm.  

Return by truck

If the item(s) you are returning have a total weight of more than 30 kg or are too large for a parcel return, you can return them by truck.

There are costs associated with returning products by truck. Overview of return prices:

• 0 - 50kg: 39,90€
• 50 - 100kg: 54,90€
• 100 - 200kg: 64,90€
• 200 - 400kg: 89,90€
• 400 - 600kg: 115€
• 600 - 800kg: 140€
• 800 - 1000kg: 165€
• 1000kg or more: 190€

To ensure a smooth collection, assembled products must be disassembled and packed in their original packaging. If original package is not at hand, please pack well and protect the articles from damage during transit.

Important: This option is not available for customers with an address in the Grand Duchy of Luxembourg. Please contact our customer service if this situation applies to you. Register your return

In-store returns to IKEA

To return a product at one of our stores, go to the Customer Service counter. To ensure the process goes smoothly, please bring your proof of purchase too.