What can I do if I have forgotten or lost something in an IKEA store?
Have you left something behind at IKEA? First, check out iLost. Lost and found items are there for up to a month. Cards are securely destroyed.
Forgot your purchases at the checkout or lost something during your visit to IKEA? Don't worry, we're happy to help.
All lost and found items will be posted on iLost. First check if your item is listed. Follow the steps to confirm that it's yours. You can then pick it up at the customer service of the store where you lost it.
Forgot something in a locker? Don't panic. We empty all lockers every evening. Everything we find, we treat as a found object.
Lost and found items must be returned by 4 p.m. the next working day at the latest. iLost . Don't see anything after three working days? Then unfortunately we didn't find it.
We keep lost and found for one month. For your security, credit cards are destroyed within 24 hours and bank cards after seven days, according to the PCI-DSS standard.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you’ve ordered something in an IKEA store or at IKEA.be and change your mind, you can change or cancel your order as long as it has not shipped.
Read moreIf the reward hasn’t been used and it’s within 30 days, customer service can help you return it and get your points back.
Read moreFor security reasons, we encourage you to pay especially electronically. The following payment options are available in the store:
Read moreEveryone is welcome at IKEA. Staff at the shop entrance will help you get a free wheelchair so you can do all your shopping.
Read moreYou have made purchases in the store and cannot transport them yourself? Some stores offer van rental, and all stores, except IKEA Liège and IKEA Hasselt, offer an express delivery service.
Read moreAt IKEA, we believe that an easy logistic impacts both the planet and the people. Having a simple and straight-forward transportation from producer to warehouses allows us to secure low product prices as well as limit our CO2 emissions. But this means as well that we cannot transfer articles from store to store.
Read more