How can I disassemble my product?
IKEA provide assembly instructions to make it easier to have your product assemble correctly.
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If you've just received a product or package that has missing parts, start by opening all boxes, finding all the parts bags, and reviewing the assembly document. Some parts may look similar or be located in separate packages. If it is still missing, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store, or arrange a delivery through IKEA Customer Services depending on the part that you’re missing.
Read moreIf your product breaks while transporting it to your home or during assembly, you may be able to claim the one-time “Just-in-case protection” to get the product replaced for free, provided you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, or the product breaks unexpectedly IKEA offers a guarantee period on select products in addition to your rights under Australian Consumer Law.
Read moreAssembly instructions for all currently sold IKEA products can be found on the product pages on IKEA.com.au
Read moreIKEA offers assembly services with professional service partners in areas across Australia, to make your everyday life at home easier. Assembly call out fee starts at $40. The cost to Assemble your product is calculated on the expected time it takes a professional to assemble your product. The Package removal service can be added for $15.
Read moreIf you’ve noticed a quality issue with your IKEA appliance and it’s still within guarantee, you can reach out to IKEA Customer Service either online or in-store for support. If your appliance is out of guarantee, we can still contact the manufacturer with an out-of-guarantee request, however, you will be billed for any work or parts.
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