How can I troubleshoot my IKEA Home Smart system?
Sometimes a smart product shows in the app but does not properly connect to your home system. In this case, we recommend taking a closer look at your home smart system.
- Smart products need a strong Wi-Fi connection to communicate with the hub.
- Make sure your mobile phone uses the same Wi-Fi network as the hub.
- Restart your Wi-Fi router
- Restart your DIRIGERA hub
- Turn your mobile phone off and on again
General Connectivity Advice
- Remove the power cable to any other Thread border router
- Try to connect your smart product
- Connect the power cable to your Thread border routers again
- IPv6 will allow your smart products to communicate with the rest of your home system in a simple and secure way.
- Most routers are set to IPv6 by default, but you can check this in your router settings.
- A 2.4 GHz network provides a larger range of connectivity, meaning it can communicate with smart products in hard to reach places.
- To change your mobile phone Wi-Fi network to 2.4 GHz, go to settings in your phone.
If Products Go Offline
- The most common reason for a product going offline is a lack of power. For smart lights and similar products, check that the switch is turned on.
- For battery powered devices, the IKEA Home smart app will notify you when the battery gets low.
- Remove the power cable and connect again to restart any hub from IKEA.
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