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COVID-19 FAQs

We’re encouraging a 1.5m distance between customers and co-workers.

We’ve increased our cleaning procedures, particularly in high traffic and touch areas, and provide hand sanitiser in-store.

We prefer contactless payment where possible, simply tap or swipe your card at the checkouts. Not all registers will accept cash.

While the way you shop with us might change, we’re here for you and we’re in this together.

  • Our focus is the health and safety of our co-workers, customers and service providers as we work together to stay safe and healthy based on frequently updated recommendations from the Australian Government.
  • We’re encouraging all of our customers to practice social distancing in-store.
  • We encourage customers to plan your visit, shop with purpose and use contactless payment options. We also ask that you stay home if you are feeling unwell.

Check your state below for information about any further restrictions currently in place.

Shopping with our stores

  • How to make the most of your instore shopping experience

    • Thank you to all our customers for working with us to ensure a safe shopping environment.  
    • Face masks are no longer mandatory but are encouraged.
    • We prefer contactless payment if possible.
    • Our contactless services remain available, so take advantage of our Virtual Planning services, Click & Collect and Home Delivery.
    • Our children’s play centre Småland remains temporarily closed.
  • How to make the most of your instore shopping experience

    • Thank you to all our customers for working with us to ensure a safe shopping environment.  
    • Face masks are no longer mandatory but are encouraged.
    • We prefer contactless payment if possible.
    • Our contactless services remain available, so take advantage of our Virtual Planning services, Click & Collect and Home Delivery.
    • Our children’s play centre Småland remains temporarily closed.
  • How to make the most of your instore shopping experience

    • Thank you to all our customers for working with us to ensure a safe shopping environment.  
    • Face masks are no longer mandatory but are encouraged.
    • We prefer contactless payment if possible.
    • Our contactless services remain available, so take advantage of our Virtual Planning services, Click & Collect and Home Delivery.
    • Our children’s play centre Småland remains temporarily closed.
  • How to make the most of your instore shopping experience

    • Thank you to all our customers for working with us to ensure a safe shopping environment.  
    • Face masks are no longer mandatory but are encouraged.
    • We prefer contactless payment if possible.
    • Our contactless services remain available, so take advantage of our Virtual Planning services, Click & Collect and Home Delivery.
    • Our children’s play centre Småland remains temporarily closed.
  • How to make the most of your instore shopping experience

    • Thank you to all our customers for working with us to ensure a safe shopping environment.  
    • Face masks are no longer mandatory but are encouraged.
    • We prefer contactless payment if possible.
    • Our contactless services remain available, so take advantage of our Virtual Planning services, Click & Collect and Home Delivery.
    • Our children’s play centre Småland remains temporarily closed.
  • How to make the most of your instore shopping experience

    • Thank you to all our customers for working with us to ensure a safe shopping environment.  
    • Face masks are no longer mandatory but are encouraged.
    • We prefer contactless payment if possible.
    • Our contactless services remain available, so take advantage of our Virtual Planning services, Click & Collect and Home Delivery.
    • Our children’s play centre Småland remains temporarily closed.

COVID-safe services

  • Services

    Contactless Home Delivery

    • All deliveries are made to your front door, instead of to a room within your home. If you require assistance to get your goods inside, please inform your driver when they call prior to your delivery to arrange contactless assistance.
      • In place of signatures, proof of delivery will be confirmed by a geotagged photo taken by the driver upon delivery.
      • Want to track your parcel delivery? Visit My Toll with your order number as your reference.

    Contactless Assembly Service

    • All of our furniture assemblers will be contactless and will be practicing strict hygiene when working with you. Ahead of the booking, your assembler will call you and request a free area of the home to complete the build, away from you and your family. They will be required to practice good hygiene, including sanitising the area and products before leaving your home.

    Virtual planning services

    • We recommend you try our virtual planning services that include kitchen, PAX wardrobe, bathroom and BESTA planning services, from the comfort of your home. It's simple and easy to book, and It's free. In-store, face-to-face planning services will not be available at this time.

    Virtual Interior design services

    • You can book a virtual 30 or 60-minute appointment and get professional 1-on-1 advice with one of our interior designers.
  • Restaurants, Cafes, Bistros and Swedish Food Market

    • We are complying with State legislation surrounding food service in all our stores.
    • Please access local IKEA web pages for up to date information about the operation of The Swedish Food Market, Bistros and Cafes in each store.
    • For hygiene purposes, please make contactless payment where possible. Not all of our registers will accept cash at this time.

Need more help?

CALL US
Our co-workers are pleased to take your calls in the below timeframes:
Mon - Sun 09:00 AM - 8:30 PM AEST

VIC/TAS 03 8523 2154
ACT/NSW 02 8020 6641
QLD/NT 07 3380 6800
SA 08 8234 3333
WA 08 8234 3944

EMAIL US
Whether you're looking for answers or just want to tell us how we can improve, you can contact us by filling out a form and we will get back to you in 1 week.