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COVID-19 FAQs

We’re keeping 1.5m distance between customers & co-workers (with floor markings to assist), plus limiting customers per lift.

We’ve increased our cleaning procedures, particularly in high traffic and touch areas, and provide hand sanitiser in-store.

We prefer contactless payment where possible, simply tap or swipe your card at the checkouts. Not all registers will accept cash.

While the way you shop with us might change, we’re here for you and we’re in this together.‚Äč

  • Our focus is the health and safety of our co-workers, customers and service providers as we work together to stay safe and healthy based on frequently updated recommendations from the Australian Government.
  • We’re encouraging all of our customers to practice social distancing in-store.
  • We’re limiting the number of customers in our stores based on store size to ensure a safe visit for everyone, which may lead to a queuing process to enter.
  • We encourage customers to plan your visit, shop with purpose and use contactless payment options. We also ask that you stay home if you are feeling unwell.

Check your state below for information about any further restrictions currently in place.

Shopping with our stores

  • Our focus is to ensure the health and safety of our co-workers, customers and service providers whilst shopping at IKEA Rhodes, Tempe and Marsden Park.

    IKEA is encouraging all customers to wear a mask when visiting our NSW stores. Masks are available for your visit and can be requested from our Greeters at the store entrance.

    Thank you to all our customers for working with us to ensure a safe shopping environment.

    • In accordance with Western Australian Government guidelines; customers, co-workers and service providers are encouraged to wear a mask when in-store, except in the case of medical exemptions and children under 12 years.
    • Masks are available for your visit and can be requested from our Greeters at the store entrance.
    • In accordance with Queensland Government guidelines; customers, co-workers and service providers are encouraged to wear a mask when in-store, except in the case of medical exemptions and children under 12 years. You can request a mask from our Greeters at the store entrance.
    • From the moment you arrive, from browsing to checking out or returning an item, we are practicing social distancing throughout our store. Our co-workers have been trained to support and ensure everyone observes the government guidelines. Thank you for keeping our community safe and shopping with IKEA.
    • In accordance with Victorian Government guidelines; customers, co-workers and service providers are encouraged to wear a mask when in-store, except in the case of medical exemptions and children under 12 years.
    • Masks are available for your visit and can be requested from our Greeters at the store entrance.
    • Mask wearing is encouraged in-store and our store greeters will have masks available for distribution.
  • Our stores & social distancing

    • We are practicing social distancing throughout our stores and our co-workers have been trained to manage visitors to observe the new government guidelines.
    • We are limiting the number of customers in our stores based on store size to support social distancing.
    • We will help you to do the right thing but also ask that you help us to make it the safest possible shopping environment for everyone – We do our bit, and you do your bit.
    • To help everyone to do the right thing we are communicating social distancing directions during every part of the shopping experience at IKEA. This includes in store speaker announcements every 15 minutes and line markings placed throughout the store at 1.5m, 3m and 4.5m.

COVID-safe services

  • Services

    Contactless Home Delivery

    • All deliveries are made to your front door, instead of to a room within your home. If you require assistance to get your goods inside, please inform your driver when they call prior to your delivery to arrange contactless assistance.
      • In place of signatures, proof of delivery will be confirmed by a geotagged photo taken by the driver upon delivery.
      • Want to track your parcel delivery? Visit My Toll with your order number as your reference.

    Contactless Assembly Service

    • All of our furniture assemblers will be contactless and will be practicing strict hygiene when working with you. Ahead of the booking, your assembler will call you and request a free area of the home to complete the build, away from you and your family. They will be required to practice good hygiene, including sanitising the area and products before leaving your home.

    Virtual planning services

    • We recommend you try our virtual planning services that include kitchen, PAX wardrobe, bathroom and BESTA planning services, from the comfort of your home. It's simple and easy to book, and It's free. In-store, face-to-face planning services will not be available at this time.

    Virtual Interior design services

    • You can book a virtual 30 or 60-minute appointment and get professional 1-on-1 advice with one of our interior designers.
  • Restaurants, Cafes, Bistros and Swedish Food Market

    • We are complying with State legislation surrounding food service in all our stores.
    • Please access local IKEA web pages for up to date information about the operation of The Swedish Food Market, Bistros and Cafes in each store.
    • For hygiene purposes, please make contactless payment where possible. Not all of our registers will accept cash at this time.

Get the COVID-19 app

  • Stay safe with the government's COVID-19 app

    Your health is most important to us. To help Australia slow the spread of COVID-19, we’re encouraging customers and co-workers to download the government's COVIDSafe app.

    More info can be found on the Australian Government Department of Health website.


Need more help?

CALL US
Our co-workers are pleased to take your calls in the below timeframes:
Mon - Sun 08:00 AM - 9:30 PM AEST

VIC/TAS 03 8523 2154
ACT/NSW 02 8020 6641
QLD/NT 07 3380 6800
SA 08 8234 3333
WA 08 8234 3944

EMAIL US
Whether you're looking for answers or just want to tell us how we can improve, you can contact us by filling out a form and we will get back to you in 1 week.