What if my item does not meet the return policy?
You are welcome to bring your merchandise to our Returns Desk; however, any exceptions to our Return Policy will be determined after physical inspection of the items and cannot be advised in advance.
Any situation that falls outside of the return policy will be handled on a case-by-case basis and requires a visual inspection of the item at your local store.
For the full IKEA Return policy, please visit our website here: Return policy.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Your satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products. IKEA will provide a full refund for items returned with proof of purchase during this period.
Read moreIf an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it and claim a full refund.
Read moreIf you receive a product that you didn't order, first check to see if it's an extra item or if something is missing from your original order. If items are missing, contact IKEA customer service in-store or online, and a colleague will help you return the wrong items and retrieve the missing ones. If you have received extra items, check the purchase invoice to see if you have been charged and then contact IKEA Customer Service for guidance on how to proceed.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for several IKEA products.
Read moreStart by using the “Buyback Estimator Tool” to check how much in-store credit you'll get for your used IKEA products. Bring your products to your nearest IKEA store within 30 days of receiving your estimate. At the store, the condition of your products will be examined, and a final price will be given. You will receive an IKEA refund card to spend online or in-store.
Read moreIf you have purchased from IKEA online or in-store, you can return your product to any IKEA store in the same country.
Read more