What if I need to change the date of pickup or can't make it? What will happen with my order?
If Customers are unable to retrieve Click & Collect orders, you have 24 hours from receipt of pick up email to retrieve it.
Customers have up to 24 hours to pick up the merchandise from the confirmation email of the pickup date. Please note, you cannot make any modifications to Click & Collect orders once the picking has been completed.
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We understand that things happen, and we want you to have the best experience possible. However, if you cannot pick up your order, we can still resolve this issue.
Read moreDue to limited space, pick-up times cannot be extended or pulled earlier. Orders are held for 24 hours after they're ready. If you need more time, cancel your order and place a new one using the track and manage my order tool.
Read moreWe know plans change - you change the delivery date yourself through the order management page on our website. If the option is no longer available because the order has already processed, please contact us.
Read moreWe are happy to provide information on the allotted time to pick up your order.
Read moreYou can change your delivery date online after you have placed your order, by going to ‘Manage orders’.
Read moreAs your Click and Collect order moves through our system, you will be notified every step of the way!
Read more