What if I need to change the date of pickup or can't make it? What will happen with my order?
If Customers are unable to retrieve Click & Collect orders, you have 24 hours from receipt of pick up email to retrieve it.
Customers have up to 24 hours to pick up the merchandise from the confirmation email of the pickup date. Please note, you cannot make any modifications to Click & Collect orders once the picking has been completed.
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Can I make a purchase online using both a gift card and a credit card?
Yes, gift cards and debit/credit cards can be used to pay online or in store.
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Why can't I place an order for delivery online?
If you’re receiving an error at check-out while placing your order, items in your cart may be out of stock at our distribution center.
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Do we offer local pick up points ?
Yes, As of February 22nd, this service will be available nationwide at 2,000+ FedEx locations.
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How long do I have to pick up my Click & Collect order?
As your Click and Collect order moves through our system, you will be notified every step of the way!
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Is Click & Collect available for all IKEA stores?
Yes. Click & Collect is available at all our store locations.
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How can I check the status of my order?
Checking the status of your IKEA order is just a click away!
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