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What should I do if my order is marked as delivered but I didn’t receive it?

Depending on the type of delivery, your order may be left in various places near your home.

For parcel deliveries, FedEx may leave packages in a more secluded area of your home, such as behind porch columns, landscaping, or garage corners. With our updated Terms & Conditions effective August 20, 2020, truck deliveries may also be delivered to your covered porch, garage or doorstep and not inside your home. If your package isn’t found within these locations, please confirm that your mailing address is listed correctly and contact the IKEA US Customer Support Center at 1-888-888-4532 for assistance.

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