Skip to main content
EN USEnglish

What do I do if I have a missing product?

Please go over your list of purchased items and open the boxes, as several items might come in one box. Go to [track & manage my order] <a href="https://www.ikea.com/us/en/customer-service/track-manage-order/ ">Track Manage Order</a> to see if the delivery is divided and the item has yet to be delivered to you. If you still notice that you're missing an item, please type 'talk to an agent' to be connected to a co-worker or explore further ways to [Contact us] <a href="https://www.ikea.com/us/en/customer-service/support/ ">IKEA Contact Us</a>. Please have your order number available, so that we can resolve your inquiry as efficiently as possible.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Do I have to clear out my space in IKEA Kreativ?

    There is no need to move anything around! With IKEA Kreativ you can magically erase your stuff without any hassle.

    Read more

  • What does the "Last chance to buy" label mean?

    Sometimes products are removed from our range to make room for new, exciting products. When a product is marked with the label "Last chance to buy", it means that we want to let you know that this product will be discontinued after it is out of stock.

    Read more

  • How can I use the Interactive Showrooms in the IKEA Kreativ planning tool?

    Interactive Showrooms are your virtual playground for design exploration. Explore different setups, experiment with furniture arrangements, and unleash your creativity - all from the comfort of your home.

    Read more

  • How to save your designs in IKEA Kreativ?

    Read more

  • Can you bring pets into an IKEA store?

    Read more