I’ve been charged twice, what should I do?
If you are charged twice for the same payment, the payment system will detect this automatically and refund the incorrect charge within [30 days].
If you notice a duplicate charge on your account, this will be resolved automatically. The payment systems are designed to identify double charges and will re‑credit any incorrectly deducted amount within [30 days], without you needing to take action.
If [30 days] have passed and you have not received a refund, please contact IKEA Support by typing ‘talk to an agent’ in the chat to get connected to live chat during opening hours, or call 1-888-888-4532. Please have your receipt or order confirmation ready when reaching out to a co-worker.
If the co-worker is able to identify the payment issue, they will arrange a refund to your original payment method.
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