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Want to check the status of your order? Want to know how to return a product? We can help. 

Heads up for delayed delivery times

We wanted to be transparent that we are currently receiving a very large volume of requests, which delays the processing and delivery times. We’re all pitching in and are putting in maximum effort to ensure that you enjoy your purchases as quickly as possible. A big thank you in advance for your understanding. Tack!

How IKEA is working with Covid

Frequently Asked Questions

  • Hardware listed in our assembly instructions with a 6-digit part number can be ordered by calling the IKEA US Customer Support Center at 1-888-888-4532.

  • To manage or cancel your order please visit the Track & Manage My Order page. To reschedule your order, please chat with us or contact us at 1-888-888-4532

  • At this time, we only allow customers to designate an alternate collector during check-out. If you’re no longer able to pick up the order, we recommend cancelling and placing a new order with the intended alternate collector listed.

  • For the quickest resolution, we recommend visiting an IKEA store with your receipt or order confirmation. If you’re unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532 with a detailed description of what’s missing. We may be able to send replacements from one of our stores!

  • If an item is out of stock, check the product page periodically for stock updates or sign up for stock alerts on our website. Possible incoming stock can also be researched by calling us at 1-888-888-4532.

    Items available at store locations can only be purchased in person at that location. With the exception of picking up a Click and Collect order or local delivery for an in-store purchase, we’re not able to accept online orders for store purchases, nor ship store-to-store.

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Chat With Us 

Sunday - Saturday 7:00am - 2:00am (ET)

Call us

Hours of Operation:
Sunday - Saturday 9:00am - 10:00pm (ET)

Kitchen Sales:
Sunday - Saturday: 9:00am - 8:00pm (ET)

IKEA for Business Sales:
Monday - Friday: 9:00am - 5:30pm (ET)

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If you would like to visit your closest store, use our local store finder to find your closest location!