How can we help you?
Want to check the status of your order? Want to know how to return a product? We can help.
Heads up for delayed delivery times
We wanted to be transparent that we are currently receiving a very large volume of requests, which delays the processing and delivery times. We’re all pitching in and are putting in maximum effort to ensure that you enjoy your purchases as quickly as possible. A big thank you in advance for your understanding. Tack!
Frequently Asked Questions
At this time, we only allow customers to designate an alternate collector during check-out. If you’re no longer able to pick up the order, we recommend cancelling and placing a new order with the intended alternate collector listed.
For the quickest resolution, we recommend visiting an IKEA store with your receipt or order confirmation. If you’re unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532 with a detailed description of what’s missing. We may be able to send replacements from one of our stores!
If an item is out of stock, check the product page periodically for stock updates or sign up for stock alerts on our website. Possible incoming stock can also be researched by calling us at 1-888-888-4532.
Items available at store locations can only be purchased in person at that location. With the exception of picking up a Click and Collect order or local delivery for an in-store purchase, we’re not able to accept online orders for store purchases, nor ship store-to-store.
Chat With Us
Sunday - Saturday 7:00am - 2:00am (ET)
Hours of Operation:
Sunday - Saturday 9:00am - 10:00pm (ET)
Sunday - Saturday: 9:00am - 8:00pm (ET)
IKEA for Business Sales:
Monday - Friday: 9:00am - 5:30pm (ET)
Visit us in store
If you would like to visit your closest store, use our local store finder to find your closest location!