Contact us

How can we help you?

Want to check the status of your order? Want to know how to return a product? We can help.

More ways we can help

Click here to find the best way to get in touch

Here’s what you can do

Looking to check the status of your order? Want to return a product? We have a convenient self service option which will let you do just that!

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Track order

Track your current order, view or cancel an order.

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Stock check

Find out if what you are looking for is available online or in stock.

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Return or change a product

Find out all about how to exchange or return your products.

Spare parts

Need an extra hinge? Spare parts big or small, we’ve got you covered.

Taskrabbit Assembly

Learn how Taskrabbit can quickly, conveniently assemble your new furniture.

Frequently Asked Questions

Hardware listed in our assembly instructions with a 6-digit part number can be ordered by calling the IKEA US Customer Support Center at 1-888-888-4532.
To manage or cancel your order please visit the Track & Manage My Order page. To reschedule your order, please chat with us or contact us at 1-888-888-4532.
At this time, we only allow customers to designate an alternate collector during check-out. If you’re no longer able to pick up the order, we recommend cancelling and placing a new order with the intended alternate collector listed.
For the quickest resolution, we recommend visiting an IKEA store with your receipt or order confirmation. If you’re unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532 with a detailed description of what’s missing. We may be able to send replacements from one of our stores!
If an item is out of stock, check the product page periodically for stock updates or sign up for stock alerts on our website. Possible incoming stock can also be researched by calling us at 1-888-888-4532.

Items available at store locations can only be purchased in person at that location. With the exception of picking up a Click and Collect order or local delivery for an in-store purchase, we’re not able to accept online orders for store purchases, nor ship store-to-store.

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