Who do I contact for scheduling delivery or if there are items missing from my delivery?
For any customer service issues or questions including returns & exchanges, delivery or missing items, Task Rabbit assembly services, or kitchen installations, please call 888.888.4532 or use our on-site IKEA Chat option, 8am–midnight EST, 7 days a week.
For any customer service issues or questions including returns & exchanges, delivery or missing items, Task Rabbit assembly services, or kitchen installations, please call 888.888.4532 or use our on-site IKEA Chat option, 8am–midnight EST, 7 days a week.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Check your list of purchased items and open all boxes, as some items may be packaged together. Use the "track and manage my order" tool to see if your delivery is split into multiple shipments.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'To the Door Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone 18 years or older is present. If you notice any issues (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read moreWe're sorry to hear you're missing merchandise and apologize for any inconvenience this has caused you!
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone 18 years or older is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read more