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How to return or exchange

IKEA offers a 365-day return policy, however, if your return period is expiring soon, we will take our closing period into consideration.

In-store purchase

Head to your local IKEA and enter through the Exchanges & returns entrance. Follow signage to the Exchanges & returns desk. Once you arrive, sign up to join the line. 

If your items were delivered from the store and you need to schedule a pickup, please contact the Customer Support Center.

Do you need to return a small item that you recently purchased at the store through the mail? Start by downloading this pdf.

Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations. Customers whose closest IKEA location is Queens, please address your return to IKEA Brooklyn. 

Online purchase

Head to your local IKEA and enter through the Exchanges & returns entrance. Follow signage to the Exchanges & returns desk. Once you arrive, sign up to join the line. 

For a pickup, please contact the Customer Support Center.


Exchange items

In-store exchanges

Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card you used for the purchase.

Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations. Customers whose closest IKEA location is Queens, please address your return to IKEA Brooklyn. 

Additional questions?

If you cannot make it to a store, no problem! Please chat with us.