How to return or exchange
Return for free at any IKEA store. Just bring your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with... and leave the rest to us.
The IKEA Planning Studio location does not accept returns.
Small item returns
For smaller item returns (FedEx or UPS can pick up) simply fill out the return slip (pdf) and send the package(s) back to your closest IKEA store location with the slip and a copy of the receipt or order confirmation included. You will be responsible for covering the shipping fee.
Product reimbursement should be received approximately 2 weeks after the item has arrived at the store.
Large item returns
For large item returns (where we will need a truck to pick it up) contact us and we will setup a pickup!
This service is not available in all areas.
Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with.
The IKEA Planning Studio location does not accept exchanges.
If you cannot make it to a store, no problem! Please contact us by calling or emailing in order to start the exchange process.