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How to return or exchange

IKEA offers a 365-day return policy, however, if your return period is expiring soon, we will take our closing period into consideration.

Small items returns

Start your small item return now (Online orders only.)

Large item returns

Large item returns can be made by visiting your local IKEA store. Our truck pickup service is currently not available.

In-store returns

Head to your local IKEA and enter through the Exchanges & Returns entrance. Follow signage to the Exchanges & Returns desk

Do you need to return a small item that you recently purchased at the store through the mail? Start by downloading this pdf.


Exchange items

In-store exchanges

Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with.

The IKEA Planning Studio location does not accept exchanges.

Contact us!

If you cannot make it to a store, no problem! Please contact us by calling in order to start the exchange process.