Let’s Take Care
Let’s Take Care
IKEA is monitoring the evolving situation around Covid-19 and taking precautionary measures that help prevent the spread of the virus.
Following the announcement by our Prime Minister, we are doing our part to prevent the spread of Covid-19 by keeping all our stores and restaurants closed until further notice.
Our online services will be operating as usual.
Due to high demand some orders may be delayed. We are grateful for your patience and apologise for any inconvenience caused.
We can’t wait to have you back again soon.
In the meantime, stay safe, stay home. Make Home Count.
Frequently Asked Questions
When will the IKEA stores be open again?
We are following the directions of the government for our covid-19 measures. Currently our stores and restaurants will be closed until further notice. You can still browse online and shop 24/7, our delivery and assembly services are operating as usual with extra safety measures.
Do you provide any food takeaways?
Currently we don’t have any food or restaurant services available. We hope to welcome you back in our stores soon.
How to shop online?
Will this be the first time buying from us online? Don’t worry, we have some steps for you to guide you: How to shop guide
What are the safety measures for Delivery (parcel/truck)?
For parcel delivery we are working with Singpost. Read more about Singpost safety measures
Our delivery services are operating as usual with extra safety measures. All our co-workers and delivery/assembly co-workers are receiving temperature checks, hand sanitiser and face masks.
During the spread of Covid-19, we will not be picking up used mattress upon delivery of your new mattress.
What are the safety measures for Assembly services?
Our assembly services are operating as usual with extra safety measures. All our co-workers and delivery/assembly co-workers are receiving temperature checks, hand sanitiser and face masks.
Will the lead time for my delivery be impacted?
We are currently delivering as per scheduled.
Our delivery partners might have some delayed deliveries due to high demand. We are grateful for your patience and apologise for any inconvenience caused.
For parcel delivery we are working with Singpost. You can find your order status via online order tracking.
Can I pick items up in the store?
Our stores are currently closed. You can browse and shop online 24/7, our delivery and assembly services are operating as usual with extra safety measures.
Will I be notified prior to delivery?
For Truck, you will receive SMS notification and call prior to your scheduled appointment on the day of delivery. For parcel delivery, a Singpost tracking number will be sent for parcel deliveries.
Do you have any online offers available?
We have regularly product offers available, also for online purchase. Browse all product offers that are currently available.
You will be able to enjoy our IKEA FAMILY product offers when our stores open again.
Do you provide any instalment plans for my online purchase?
For your online purchases we are offering IPP instalment plans for 6, 12 and 24 months for DBS and Amex. Read more about our IPP instalment plan
Do you provide any online planning support?
We provide remote planning support for Kitchen, PAX wardrobes or BESTÅ storage solutions.
You can start planning & designing online by yourself in one of our Planning Tools. Or if you need more help or would like to finalise your plan for purchase, you can contact our planning support team via:
IKEA Alexandra: IKEA.Alexandra.firstname.lastname@example.org
IKEA Tampines: IKEA.Tampines.email@example.com
How can I amend or cancel my order?
No order amendment or cancellation can be done once the order and services are paid and confirmed. Please call us at +65 6786 6868 for any further assistance.
How do I return my order?
If you would like to return your products to one of our IKEA stores when they re-open, please bring along a printed copy of the tax invoice you received per e-mail after your purchase. Otherwise, we will not be able to process your requests.
How soon will I receive my refund?
Refunds will be done via the initial payment mode and may take up to 15 working days. Please note that refund amount is subjected to conditions of the products.
Do you offer a removal service for old IKEA furniture/mattresses?
For purchases in our stores it is possible to arrange the removal of your old IKEA furniture.
During the COVID19 situation we are unable to offer this removal service. We apologise for any inconvenience caused and thank you for your support.
Where do I redirect any complaints or missing/defects part in my order?
Please call us at +65 6786 6868 for assistance.
How can I enjoy my IKEA FAMILY membership online?
You will earn 1 IKEA FAMILY loyalty points for every $1 spent. Please indicate your IKEA FAMILY membership number (16 digits) in the Address page as you are checking out. Your account will be credited with the loyalty points 7 business days after delivery. Please note that only IKEA FAMILY card issued in the same country of delivery will be qualified for loyalty points.
Our IKEA FAMILY vouchers can be redeemed in our IKEA stores as soon as we reopen our stores again. You will also be able to enjoy our IKEA FAMILY product offers during your store visit.
See all Frequently Asked Questions about our IKEA FAMILY program.
You didn’t find an answer to your question?
We do our part. Please, do your part.
Wash Hands Often
The best defense against spread of germs
Use Hand Sanitizer
When getting your essentials or necessities
Wearing face masks if you are feeling unwell
Clean and disinfect frequently touched objects and surfaces
Monitor the temperature when feeling feverish
Seek for medical attention if experiencing Covid-19 symptoms