Kitchen FAQ
Find the answers to your questions in our knowledge portal or view the frequently asked questions regarding IKEA kitchens and services below.
1. Anything that I need to take note of before making an appointment to meet the kitchen planner?
As we're working with modular kitchen cabinetry systems. Before booking an appointment to meet the kitchen planner in the store, normally we will strongly recommend engaging our site measurement service whereby our measurement technicians will go on-site to measure the entire kitchen so that upon first meet-up, the kitchen planner will have specific details which will affect the accuracy of planning like;
- Water-inlet & water discharge measurements
- Gas-inlet, gas pipe measurements (if applicable)
- Socket measurements from wall to wall
- Ceiling height and measurements of possible obstacles like wall offset/protrusions (If applicable)
- Photos of the existing kitchen so that the kitchen planner can better understand the site to meet your needs.
2. Is it ok to still book an appointment without first engaging the site-measurement service?
Yes, alternatively you still can book an appointment to meet our kitchen planner for a simple discussion based on whichever basic floorplan of the area that you can provide but the design might be subjected to further change later after actual site measurement.
3. How do I book an appointment for site-measurement?
Booking of site measurement is only available at the kitchen department in the store now. If you are not able to make a trip down to your nearest IKEA store, contact us at +65 6786 6868 and our kitchen team will get back to you with an alternative arrangement.
4. How do I go about making a booking to meet a kitchen planner and will I receive a confirmation email?
You can schedule a 45-min kitchen consultation with our kitchen specialist in the store or on our website.
Click here to make an appoinment.
When you book an appointment, an auto-reply will be sent to your email. Check your spam box if you have not received any emails in your inbox.
5. Will I get a confirmation for the appointment booking?
Yes, an auto-reply will be triggered to your email upon your appointment booking. Do also check your spam box if you do not receive in it your mail inbox.
6. Anything else I need to bring during appointment day?
Yes, if you already have measurements or pamphlets of desired appliances, you can bring them down for the kitchen planner to input into the planning. If you do not have any appliances in mind, do not worry, as we also carry a range of appliances to complete the entire kitchen.
7. Where do I go to during the appointment date & time?
Proceed to your selected store's kitchen department on the date and time of the appointment that you have booked, approach any kitchen department staff on duty and inform them that you have an appointment booked and our kitchen planner assigned to meet you will be around to kick start the planning discussion.
Kindly be on time as your assigned kitchen planner might not be able to accommodate beyond the 45 minutes consultancy time due to subsequent scheduled appointments.
8. What if I cannot make it for the appointment, can I reschedule or decide to cancel an appointment if i'm no longer keen to proceed?
Yes, you can. For rescheduling and cancellations, you can simply use your appointment booking email notification to reschedule/cancel to the next earliest availability reflected on the selected store’s booking page.
9. If I do not have access to the unit yet or I do not have the neccesary measurements, can I still proceed with planning?
Yes, absolutely. Our kitchen planners can plan according to the floor plan provided by the developer.
10. Will I be able to just go for planning but engage my own installers for the installation?
Yes, you may, however, we will strongly recommend to at least engaging our site measurement service so that our kitchen planner can provide better recommendations and planning of higher accuracy to avoid situations whereby cabinets are unable to fit in due to unknown onsite conditions.
11. Will I be able to still book an appointment to meet the Kitchen planner if I'm purchasing a kitchen that I intend to ship overseas?
Yes, you can still book an appointment to meet our kitchen planner to discuss the planning of an IKEA kitchen to export overseas. However, since we're not able to go on-site to measure, we strongly recommend that you bring alone necessary measurements that are as detailed as possible to avoid situations whereby the cabinetry does not fit well after purchase.
Please engage your freight forwarder as we do not provide an international shipping service.
1. What kind of kitchen services does IKEA offers?
- Site measurement – Our measurement technician will visit you to measure your space and document the dimensions. We will arrive at your home during the 2-hour window of the appointment and depending on the complexity of the kitchen this may take up to 45 minutes. The site measurements done will also be shared with your IKEA kitchen planner so that they can look through and understand the site before meeting with you.
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In-store kitchen consultation (Appointment basis only) – Arrive at the IKEA store where you made a booking for a 45-min kitchen consultation with our kitchen specialist and work together to create your dream kitchen. Click here to book today!
- Installation and Renovation service - IKEA has a panel of vendors, please reach out to our kitchen planners to find out more.
- Become your own designer with our planning tools:
IKEA kitchen planner - Our online kitchen planning tool allows you to easily try out your ideas and implement your vision. Get started right away by accessing it by self-planning from home or in the store with the assistance of our kitchen them. You do not need to download any programs. *Smartphones are not supported at this time.
If you are providing your own site measurements, please be sure to have them ready to share with your IKEA kitchen planner during your planning session.
2. What are the steps to buying an IKEA kitchen?
Step 1: Site measurement
Before the real planning begins, it is important for us to have the exact measurements of your kitchen. Engage our kitchen planner in IKEA stores to find out more.
Step 2: Planning and consultation
Make an appointment with our kitchen planner in IKEA stores here.
If you have engaged us for the site measurement, our kitchen planner will have the drawings and measurements ready during your visit.
If you did your measurement, please bring along the measurements, drawing and a picture of the area for us to provide you with the detailed plan to help turn your dream kitchen into reality.
Step 3: Make your purchase
When you are satisfied with your planning, drop by your nearest IKEA store to visit our kitchen planners. They will go over your kitchen plan with you, help you with anything you are not sure about. When you are ready you can order, and we can help with delivery and other services too.
Step 4: Installation
You choose what you want help with. Rest assured that the installation is done properly as we provide a 1-year warranty on the workmanship.
3. What about renovation works like kitchen tiling,flooring and hacking of cement structure? (If applicable)
At IKEA, we have yet to carry floor and wall tilings as part of our available products, hence we have a panel of kitchen contractors working with us that can quote for wet-works like the wall, floor tilings and hacking of cement structure. The need for wet-works can be informed to our kitchen planner preferably before you engage the site measurement service so that they can inform the installers that a quotation for wet-works is required.
4. Will your installers do extension of plumbing if required?
Similar to wet-works service, this can be arranged with our appointed kitchen contractors, who can quote for this where necessary. Feel free to reach out to our kitchen planner to find out more.
5. Do I have to have the appliances ready at home before going down for planning?
Not necessarily if you already have in mind the list of appliances you'll like to purchase, we strongly recommend bringing the measurements down to meet the kitchen planner first so that they can verify if the appliance is a good fit onto our modular cabinets. If you do not have any in mind, we do carry appliances that will be able to complete the kitchen.
6. What are the types of worktops that IKEA provide?
Presently, IKEA only provides;
- Laminated worktops - Laminate veneer over particleboard in ready-made sizes which will be altered during installation to join if required.
- Engineered wood tops - 5mm top layer solid wood over particleboard in ready-made sizes which will be altered during installation to join if required (Recommended for dry kitchen/ Dry areas).
- Quartz - Natural stone that is more resistant to heat, still porous, and will require separate pieces to join, thus joins line will also be visible.
- Acrylic - Man-made stone that's non-porous and can be thermoformed to shape thus there will be no join lines and easier to maintain.
- Find out more information on the worktops here.
7. Can I choose to source for my own worktop instead but just buy the entire kitchen without the worktop?
Yes, you may, as we sell our kitchen cabinetry, interior fitting, door, drawer fronts and worktop separately so that anytime you can refresh the look of your kitchen by refitting it with new drawer & door fronts and yes, you can choose to just purchase the rest of the kitchen with us.
8. What are the kitchen cabinet frames made of and are they water-resistant & termite free?
Our cabinet frames are mostly made from Particleboard, Melamine foil, Polypropylene Plastic, ABS Plastic which is water-resistant (not waterproof) thus it's really easy for regular maintenance of cleaning and wiping. We still recommend not to expose the interior of the frames to water.
9. Can your installers cover left over gaps to ceiling and at the sides of the cabinets?
Yes. Though it is not a necessity to do so, our kitchen planner will still be able to plan for covering of gaps (box up) from top of the cabinet to ceiling that ranges from minimum 10cm to 30cm. Gaps to the wall at the sides of the base cabinets can also be covered using cover panels that are customisable can be altered to size to do so.
10. Do you do lighting installation?
Yes, we have a range of lighting products that you can purchase, and our kitchen installers will be able to install them to further uplift the entire kitchen.
*Note that the installation is only applicable for IKEA lighting range.
11. Can I self-assemble the kitchen products?
You can refer to the assembly instructions within the product packaging. However, if you misplaced it, you can find the assembly instructions on our website by searching with the product name or article number using the search bar at the top of the website.
12. How do I reach you I require advice before finalising my kitchen?
You can send an email to the IKEA store where you did your kitchen planning, and your assigned kitchen planner will be able to advise accordingly.
IKEA Alexandra: [email protected]
IKEA Tampines: [email protected]
IKEA Jurong: [email protected]
13. How do I reach you if I require service support after buying?
Contact our IKEA customer service, you will find the phone number and email address below. To make sure that we can give you the best assistance, do mention which store and/or kitchen planner you have made the kitchen purchase with so that our customer service will get the same kitchen planner who has assisted you during your purchase.
Phone
If you like to hear a voice at the other end, we're there for you with everything you need.
Call +65 6786 6868
Wherever you're calling from, standard rates apply to phone charges.
Sunday – Thursday: 10am – 10pm
Friday and Saturday: 10am – 11pm
Day prior to Public Holiday: 10am – 11pm
Email
Because you might need help anytime, day-or-night. So email, and we'll get back to you as soon as possible.
1. Do I need to pay for site measurement?
Yes, a one-time fee of $40 will be charged. Please reach out to our kitchen planner in IKEA stores near you to make the booking.
You can also contact us via email with photos and measurements of your current kitchen.
IKEA Alexandra: [email protected]
IKEA Tampines: [email protected]2. Do I need to be at home during site measurements?
Yes, we strongly recommend that the home-owner/decision-maker is around during site measurement so that our site measurement technician will map out the areas of the kitchen that requires planning and identify areas that require dismantling or hacking (If applicable).
1. What are the charges for dismantling and removal of old kitchen cabinets?
Our dismantling service is for kitchen cabinetry only, of which it is charged based on the total length of all the kitchen cabinetry that is required to be dismantled. For example, if the total length of cabinets on the wall that is required to dismantle is 90cm (3ft), and the total length for cabinets on the bottom is 210cm (7ft). Total length is 3ft +7ft =10ft.
Dismantling charge for 10ft falls under the 8 to 11ft mark, hence costing $350 in total to dismantle the wall and the bottom cabinets. Break down of the charges are as follow:
- 4 to 7ft = $250 per set
- 8 to 11ft = $350 per set
- 12 to 20ft = $450 per set
- 21ft and above = $20 per ft
To get started, please speak with an IKEA co-worker at the kitchen department within the store for more details.
2. How much do you charge for removal of existing sink and tap?
Removal of the existing sink and tap is charged at $60 per set, and an additional call-out charge of $40 is applicable if there are no installation of IKEA kitchen cabinets.
3. How much do you charge for removal of existing cooker hood?
Removal of the existing cooker hood is charged at $60 per set, and an additional call-out charge of $40 is applicable if there are no installation of IKEA kitchen cabinets.
Installation services
1. Apart from complete kitchen installation services, does IKEA provide individual kitchen related services?
Yes, we do provide individual kitchen installation services, namely;
- Mounting of IKEA kitchen wall accessories
- Alteration of IKEA kitchen worktops
- IKEA kitchen sink & tap installation (For non-complete kitchens)
- IKEA appliances installation
- Installation of IKEA mini-kitchens (Sunnersta, Ravaror)
For the full list of services you can refer to here.
For kitchen installation services, please speak with an IKEA co-worker at the kitchen department within the store for more details. You can also contact us via email with photos and measurements of your current kitchen.
IKEA Alexandra: [email protected]
IKEA Tampines: [email protected]Our professional installers will ensure that your kitchen is installed according to the plan with the highest quality and craftsmanship.
2. During my kitchen's installation day, do I have to be around?
Yes, we strongly recommend that the homeowner or decision-maker also be around on-site so that if any issues or queries arise, they can be clarified directly on site to avoid miscommunication.
3. What happens when an issue occurs during installation day and when I need support?
Normally, if there is any issue that occurs during installation that's about the design, stock, parts of the kitchen, the installers on-site will inform our customer service so that the relevant parties can contact you for clarifications if required.
The arrangement will be made by our customer service for any follow-up action(s) required.
Any issues regarding installation work & craftsmanship, the installers on-site will contact their superior/s for arrangements of the next course of action.
4. What if I realised there is an issue that we need to highlight after the installation of the kitchen is complete?
Contact our IKEA customer service, you will find the address and phone number here. To make sure that we can give you the best assistance, do mention which store and/or kitchen planner you have made the kitchen purchase with so that customer service will get the same kitchen planner who has assisted you during your purchase.
5. I've purchased a made-to-measure worktop for my METOD kitchen, but the cabinetry is only completed without a worktop? (Acrylic & Quartz worktop only)
Yes, a made-to-measure worktop such as Acrylic & Quartz will require a separate group of worktop technicians to go on-site to make a cast of the worktop shape after our kitchen installers have completed installation for the kitchen.
Worktop technicians will then bring the cast back to their factory for fabrication which takes around 7-14 days to complete before bringing the completed worktop back on site to install. And finally, our kitchen installers will return for the final touches of installation for the sink, tap, and hob.
6. I am only interested to purchase IKEA made-to-measure worktop, any other charges apart from the worktop cost?
Yes, you can choose to purchase IKEA made-to-measure worktops separately. However, there will be a non-refundable charge of $80 for the worktop technicians to first verify if it's possible to install. After which you will need to proceed to the IKEA store to make the purchase of the worktop after the verification.
Picking with delivery
1. How much would delivery with picking service cost for my kitchen purchases?
We charge a flat rate of $75 per trip for all kitchen combinations. If you require picking of kitchen accessories, a separate picking fee will be charged at $15.
Delivery of the kitchen combinations will take place within 7 days from the date of payment.
Typically, kitchen installation will be arranged on a separate date from your selected delivery date. Not to worry, these details can be discussed with your assigned kitchen planner during the finalisation stage.
2. Does your driver contact me before delivery?
Normally, our delivery drivers will contact you an hour before delivery time to inform you that your order delivery is on its way.
3. Can my kitchen purchases be delivered overseas through your delivery service?
We can only deliver the kitchen combination parts to a local freight forwarder that you have made arrangements with.
1. What is covered under the product guarantee?
The METOD kitchen system has a 25-year guarantee
Kitchen mixer taps have a 10-year guarantee
IKEA appliances have a 5-year guarantee
Workmanship guarantee of 1 year.
2. For each product, how long is the guarantee coverage?
This guarantee applies to domestic use only and covers defects in materials and workmanship.
25-year guarantee
This guarantee covers all the following parts of the METOD kitchen system:
- Cabinet frames (except for VADHOLMA and TORNVIKEN)
- Fronts
- UTRUSTA hinges
- MAXIMERA fully-extending drawers
- UTRUSTA shelves of tempered glass and melamine
- Legs and plinths
- Cover panels
- Deco strips/mouldings
- Pre-cut wood worktops
- Sinks (except FYNDIG sinks)
10-year guarantee
This guarantee covers all the following parts of ENHET kitchen system:
- Cabinet frames
- Fronts
- Cover panels
- Hinges
- Drawers
- Shelves
- Legsand
- UTRUSTA wire basket
- TORNVIKEN
- VADHOLMA kitchen cabinet and furniture
Products not covered under 25, 10 or 5 years guarantee: Knobs, handles, KNOXHULT kitchen, SUNNERSTA kitchen and FYNDIG sink.
3. How to be qualified for the guarantee claim?
Our IKEA sales order is also a proof of purchase that qualifies you for the guarantee.
4. How long is the guarantee valid?
The guarantee remains in force for the number of years stated and is valid from the date of purchase. The original purchase receipt is required as proof of purchase for the guarantee to apply.
5. What is not covered under the guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
Follow our assembly instructions, installation instructions and care instructions carefully.
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover incidental or consequential damage.
6. How to reach IKEA, if I need assistance with the after-sales process or if I have any further questions?
Contact our IKEA customer service, you will find the address and phone number here.
To make sure that we can give you the best assistance, please highlight which store you have made the kitchen purchase of so that we can seek assistance from the same kitchen planner who has assisted you during your purchase.
7. Read more on the IKEA Kitchen guarantee,
