Frequently Asked Questions (FAQs): The fastest way for you to get answers

3) Are your prices listed online the same as IKEA stores?

The price of our products online will normally be the same as the in-store prices. However, occasionally, some price differences might occur in the event of in-store only or online-only promotions.

4) Can I place a corporate or bulk order?

For corporate purchases, please email [email protected].

1) What is Atome?

Atome is a payment service provider that allows IKEA customers to split their IKEA.sg and the IKEA shopping app purchases into three (3) equal, interest-free payments.

2) How can I use Atome on IKEA.sg or the IKEA Shopping app?

When checking out via website, at IKEA.sg or the IKEA shopping app, select Atome as your payment method. You'll pay the first instalment at the time of purchase and the remaining two over the next two months.

You need to be at least 18 years old, have a valid Singapore-issued credit or debit card, and an Atome account.

3) Is there a minimum or maximum spending limit for Atome payment option on IKEA.sg or the IKEA Shopping app?

There is no minimum spending limit, and there are different maximum spending for each type of payment card:

• Credit card: SGD 3,000
• Debit card: SGD 1,000

4) Can I use Atome for in-store purchases?

Atome is only available for online purchases via IKEA.sg and the IKEA shopping app. It is not applicable for in-store purchases.

5) Can I return IKEA items purchased with Atome payment?

Yes, you can return items bought from IKEA Singapore, that you have paid via Atome. If you successfully return the item to IKEA Singapore, Atome will update the changes in your account accordingly. 

6) Are there any additional fees when I use Atome to pay for my online purchases with IKEA Singapore?

Atome is completely interest-free. As long as you make your payments on time, you will not be charged any additional costs. 

7) What happens if I miss an Atome instalment payment?

If you miss an instalment payment, Atome may charge a late payment fee. It's important to ensure that you have sufficient funds in your account to avoid any penalties.

8) What should I do if I encounter issues when I use Atome payment in my IKEA checkout process?

If you are facing issues after these conditions, you should contact Atome directly –

• After selecting Atome as the payment option,
• After clicking the "placed order" button, and
• After being directed to Atome’s payment portal

If you are unable to select Atome as the payment option on the checkout page, you should contact IKEA Singapore.

9) Who should I contact for Atome account inquiries?

If you have any questions or require assistance with your Atome account, please reach out to Atome's customer support team. They can provide you with the help and information you need for your account.

3) When will I receive my order?

Please note that during major holiday seasons^*, please allow an extra 1-3 business days for processing time due to high peak of orders.
^{*Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc.}

• Parcel Delivery: Delivery will take place within 3-5 working days from the date of order.
• Home Delivery: Delivery typically takes place within 7 working days from the date of order. During peak season, we seek your kind understanding as delivery lead time may be longer due to the surge in order volume.
  
  

4) Where does IKEA deliver to?

We only deliver to addresses within the mainland of Singapore and Sentosa Island, excluding the non-delivery zones below.

• Changi Airport Transit Lounges
• Paya Lebar Airport Communication Centre
• Offshore islands (except Sentosa)

5) What are the delivery restrictions I should be aware of?

Kindly note that delivery to condos or gated residences is not available after 5 PM on weekdays, and the whole day on weekends and public holidays. Please ensure that the relevant permissions are obtained from the building/residential management for the chosen delivery date.

6) How do I tell you about delivery restrictions?

Please call us at +65 6786 6868 for assistance.

7) How do I tell you that I require drilling services for my purchase?

Drilling service is included for items that you have opted for assembly. Please note that a drilling charge of $5/hole will be applicable, for Product(s) that require only wall mounting and no assembly.

8) Can I order online and pick up my order from a store?

This option is currently not available.

9) What happens if I am not home to receive my order?

• Parcel Delivery: If you are not at home during parcel delivery time, our delivery partner will leave your package in a safe location near your premises. You will be notified by SMS.
• Truck Delivery: Please call us at +65 6786 6868 to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt.

10) Will I be notified before delivery?

• For truck delivery, you will receive an SMS notification and call before your scheduled appointment on the day of delivery.
• For parcel delivery orders fulfilled by GoGoX, you will receive a SMS on the day of delivery.

11) How can I track my order?

• Parcel Delivery: Click here to track your order status.
• Truck Delivery: Click here to track your order status.

12) Callout fee

Should you wish to organise a separate assembly trip after delivery, the call-out fee of $35 will apply. Please call us at +65 6786 6868 for rates.

13) What days do you deliver?

We offer delivery services seven (7) days a week, although availability may vary depending on your postal code, the time of your order, and the chosen delivery option. If you anticipate potential difficulties with access to your property on weekdays after certain hours or during weekends and public holidays, we recommend avoiding the mentioned time slots. 

4) Can replacement parts be ordered for discontinued items?

Yes, as long as these components are available at IKEA.sg.

5) Is there a limit to the number of pieces I can order?

The limit is 50 pieces per order when you make your request online. If you require more pieces, we invite you to visit the Customer Service area in our IKEA stores.

6) How long will it take to receive the spare parts?

You will receive the parts within 10 working days. Do kindly note that the COVID situation may cause some delays.

7) Is there a delivery fee?

Delivery is free of charge for spare parts.

8) Can I track my order?

You cannot track your order in real-time, but you can know if your order has already been sent through the link you received in the confirmation email of your order.

3) Can I get help in planning a room?

We offer an online planning tool which allows you to choose furniture to fit the exact measurements of the rooms in your home. Experiment with different combinations, swap things around and try different styles until you’re satisfied with the result. You can view and print out the best options, with all the measurements. Click here to start planning.

4) How much are the delivery and assembly charges?

In our IKEA stores, you can choose from 2 delivery options:
 • Delivery with picking included: $35

Delivery lead time will be three days subject to the availability of delivery slots. Storage charges do not apply if the earliest delivery date is more than three days from purchase.

The assembly fee is 20% of the original product retail price for all other furniture that requires assembly, and 10% of the original product retail price for sofa and sofa bed items. This service is only available for truck options, and also includes the installation of tip-over restraints for safety purposes (click here to find out more).

However, the service does not include electrical and plumbing.

Click here to see the details of the service.

5) Can I return items?

It’s okay to change your mind! Bring back your unassembled items with the original packaging and your receipt within 365 days for an exchange or refund.

We regret that we are unable to accept returns of assembled goods, cut fabrics & blinds, goods damaged after leaving the IKEA store except due to manufacturing defaults, items on sale, products from the AS-IS corner, bed linen, and items made to your specific requirements such as kitchens. Click here for our Return Policy.

6) Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalogue, brochures, leaflets, newsletters, website, and showroom, but due to popularity and supply issues, some products may not always be available. Generally, we can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are circumstances which can cause delivery delays.

7) How many products are in the IKEA product range?

There are about 12,000 products in the total IKEA product range. Each store carries a selection of these 12,000 products depending on store size. The core range is the same worldwide.

8) Where are IKEA products purchased?

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high-quality range is distinctively Swedish/Scandinavian. The low price is built into the production, and the flat packs facilitate a rational distribution, self-service and immediate takeaway. All of our products are labelled "Design and Quality, IKEA of Sweden."

9) What methods of payment can I use?

Our cashiers accept cash, credit cards, debit cards, IKEA gift cards, and IKEA FAMILY points (instant redemption).

10) How can I purchase IKEA Gift Cards?

If you can't decide what to buy for friends or family, let them decide with the IKEA Gift Cards. It is especially handy for holiday gift-giving, wedding and housewarming gifts. Read more about IKEA Gift Cards here. 

11) My furniture is missing a piece/hardware, how can I get it?

If you purchased your product from the IKEA store, we welcome you to bring your original receipt and assembly instructions to the Exchange and Returns counter and talk to our friendly Customer Service officers about the hardware you require.

12) Does IKEA have support for shoppers with physical disabilities?

To make shopping more convenient and comfortable for persons with disabilities, we provide:
 • Privilege parking lots near the store entrance
 • The loan of wheelchair services
 • Wheelchair-accessible restrooms
 • Wide pathways in the store for easy manoeuvre for those using wheelchairs

13) How can I get large items home?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store will usually refer you to a home delivery service if you prefer. Home delivery is not included in the product price. Click here for more information.

3) How can I become a franchisee?

IKEA products are sold solely in stores operating the IKEA Retail System - franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated, and franchises are granted only to companies and/or individuals with a strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to:

Inter IKEA Systems B.V. Olof Palmestraat 1NL-2616 LN Delft, The Netherlands

Attn: Franchising

Fax: +31 15 215 38 38

4) What is the IKEA Group?

The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.

5) What is the IKEA business idea?

The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."

6) How can I find out about job opportunities within IKEA?

If you are outgoing, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings. You can also look for the latest job opportunities in IKEA Singapore listed here, or learn about working at IKEA Southeast Asia.

7) How does IKEA approach environmental issues?

We're working to create a better environment outdoors as well as indoors.

2) Can I find all IKEA products on this site?

This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.

3) How do I check if products are available in-store?

You can check if products are available through IKEA.sg before visiting the stores.

Alternatively, you may call our hotline at +65 6786 6868. Lines are open daily between 10 AM – 11 PM.

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available.