Claims
This page is for when you want to make a claim at IKEA. This might be because you want to return or replace a product under its guarantee, or because you’ve experienced an issue with one of our services.
How to make a claim at IKEA
We have made our IKEA claims process quick, easy and accessible. We want to hear from you if you experience any quality or other product or service issues.
Whether you bought your product or service online or in a store, you can always either call us or come to the store to submit a claim. Please have your receipt at hand to make the process smoother.
If you are missing something from a delivery you have received, have your order confirmation and/or delivery note at hand.
Household appliances
For any appliances claim, please connect with our suppliers who will help you to repair or replace your product. You can also order spare parts through the suppliers
TaskRabbit
IKEA has partnered with TaskRabbit, a network of independent ‘Taskers’ who can provide assembly services as soon as the same day for your IKEA purchases made online and in store. For any support related questions connected with TaskRabbit, please go to TaskRabbit.
General feedback
Want to tell us about issues at the checkout, a co-worker or about any other situation you’ve experienced with IKEA? Tell us, so we can solve it right away.
Frequently asked questions
Questions? Concerns?
If you would like information on a product, please type the product name or article number in the search bar at the top of the page. If you are looking for general information about IKEA or any of our services, please type your query in the search bar below.
If you need information about how the FAQ section works, type “Olá/Hej" into the search bar.