How can I contact IKEA?
We’re here to help 😊 If you need support with an order, delivery, returns, services, or products, there are several ways to get in touch — choose the one that’s easiest for you.
📞 Contact Customer Service
You can contact us by phone:
- (+351) 21 989 99 45
Opening hours:
- Monday to Saturday: 9:00 am–9:00 pm
- Sundays and holidays: 9:00 a.m.–6:00 p.m.
👉 On December 24, the service ends at 3:00 pm.
👉 IKEA is closed on 1 January, Easter and 25 December.
👉 IKEA is closed on 1 January, Easter and 25 December.
🤖 Talk to our digital assistant (Billie)
For quick answers, you can also talk to the Billie 🤖.
🔎 Solve it online (self‑service)
🔎 Solve it online (self‑service)
If you prefer, many topics can be handled quickly online:
- Check your purchase history
- Track and manage your order
- Find your invoice
- Track the status of a refund process
- Order spare parts
- Get a return label
- Order or check your IKEA Gift Card balance
- See lost items at one of the IKEA stores
🏬 In-store service
If you prefer face-to-face service, visit the Customer Service from your nearest IKEA store.
ℹ️ Important information
ℹ️ Important information
- At the moment, email support is not available for private customers.
- It is not possible to call IKEA stores or Planning Studios directly.
- Business customers: Find your contact options here.
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