How can I contact IKEA?
We’re here to help 😊 If you need support with an order, delivery, returns, services, or products, there are several ways to get in touch — choose the one that’s easiest for you.
📞 Contact Customer Service
You can contact us by phone:
- (+351) 21 989 99 45
Opening hours:
- Monday to Saturday: 9:00 am–9:00 pm
- Sundays and holidays: 9:00 a.m.–6:00 p.m.
👉 On December 24, the service ends at 3:00 pm.
👉 IKEA is closed on 1 January, Easter and 25 December.
👉 IKEA is closed on 1 January, Easter and 25 December.
🤖 Talk to our digital assistant (Billie)
For quick answers, you can also talk to the Billie 🤖.
🔎 Solve it online (self‑service)
🔎 Solve it online (self‑service)
If you prefer, many topics can be handled quickly online:
- Check your purchase history
- Track and manage your order
- Find your invoice
- Track the status of a refund process
- Order spare parts
- Get a return label
- Order or check your IKEA Gift Card balance
- See lost items at one of the IKEA stores
🏬 In-store service
If you prefer face-to-face service, visit the Customer Service from your nearest IKEA store.
ℹ️ Important information
ℹ️ Important information
- At the moment, email support is not available for private customers.
- It is not possible to call IKEA stores or Planning Studios directly.
- Business customers: Find your contact options here.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
You can find your digital card by logging in to your account.
Read moreYou can add your digital card or verify your account number in your IKEA Business Network account, in e-mail communications or on an invoice.
Read moreYou can register as a business customer on our KEA Business Network page.
Read moreThe business account admin user no longer works at the company.
Read moreIf you are an administrator user of your business account, you can contact IKEA
Read moreYou can request a new password by selecting "Forgot your password?" on the login page.
Read more