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How can I contact IKEA?

We're here to help 😊 If you need support with an order, delivery, return, services or products, you can talk to us in several ways. Choose the one that is easiest for you.

📞Contact Customer Support
You can reach us by phone at:
(+351) 21 989 99 45
Opening hours
  • Monday to Saturday: 9:00 AM to 9:00 PM
  • Sundays and public holidays: 9:00 AM to 6:00 PM
Special opening hours
  • On December 24, customer support is available until 3:00 PM
  • IKEA is closed on January 1, Easter Sunday, and December 25
This option is ideal for
  • Speaking directly with a customer support agent
  • Resolving urgent issues
  • Getting help with orders, deliveries, or returns

🤖 Chat with Billie

If you prefer to start online, you can chat with Billie, our digital assistant. It's a quick and easy way to get help with your most common questions.

💻 Manage your request online

If your question is related to an order or another specific request, you can resolve it quickly using our self-service options:

🤝 In-store service

If you prefer face-to-face support, visit the Customer Support desk at your nearest IKEA store.

Important information

  • We currently do not offer customer support by email for private customers.
  • The fastest way to get help is by phone or through Billie.
  • It is not possible to call IKEA stores or Planning Studios directly.
  • For these cases, please contact Customer Support using the number above.

Business customers

If you represent a business, please refer to the contact details available for business customers.
 
 

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