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How can I contact IKEA?

If you need support with an order, delivery, return, service or product, you can contact us in several ways. Choose the option that is easiest for you.

Before contacting Customer Support, we recommend that you visit the IKEA Customer Support page.
On this page, you'll find self-service tools that can help resolve your issue quickly. For example, you can:
Many common questions can be resolved online in just a few minutes.
If you still need help after visiting the Customer Support page, you can contact IKEA Customer Support.

Contact IKEA Customer Support by phone

You can contact us by phone on:
(+351) 21 989 99 45
Opening hours
  • Monday to Saturday: 9:00 to 21:00
  • Sundays and public holidays: 9:00 to 18:00
Special oppening hours
  • On 24 December, phone support closes at 15:00
  • Phone support is closed on:
    • January 1,
    • Easter Sunday
    • December 25
 

Talk to Billie

If you prefer to start online, you can talk to Billie, our digital assistant.
Billie is a quick way to get help with frequently asked questions.

In-store service

If you prefer in-person support, please go to the Customer Support desk at your nearest IKEA store.

Important information

  • We currently do not offer email support for private customers.
  • The fastest way to get help is by phone or through Billie.
  • It is not possible to call IKEA stores or Planning Studios directly.
  • For questions about stores or Planning Studios, please contact IKEA Customer Support using the number above.

Business customers

If you represent a business, please check the available contact details for business customers.
 
 

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