Our Customer Service can help with orders, service questions, product information and more – but most of the time, you don't need to contact us to get your question answered.
With our Self-service options, can solve it for you:
How can I contact IKEA?
Need help? Our Customer Service team is ready to help you with everything from orders and deliveries to service and product questions.
- Check your purchase history
- Track and manage your order
- Find your invoice
- Track the status of a refund process
- Order spare parts
- Get a return label
- Order or check your IKEA Gift Card balance
- See lost items at one of the IKEA stores
Still need help?
Contact Customer Service on (+351) 21 989 99 45 ou talk to the Billie🤖 , our digital assistant, available on the yellow icon in the bottom right corner of the IKEA website.
Contact Customer Service on (+351) 21 989 99 45 ou talk to the Billie🤖 , our digital assistant, available on the yellow icon in the bottom right corner of the IKEA website.
Customer Support Hours
- Monday to Saturday: 9:00 a.m. to 9:00 p.m.
- Sundays and holidays: 9:00 a.m. to 6:00 p.m.
Do you prefer to go to the store?
Visit the Customer Care department at your nearest IKEA store.
Visit the Customer Care department at your nearest IKEA store.
Important Note
At this time we do not have email support for private customers.
Calls to the shops and planning studios are also not possible.
At this time we do not have email support for private customers.
Calls to the shops and planning studios are also not possible.
IKEA is closed on 1 January, Easter and 25 December.
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