Why is my order split into two different deliveries?
We want you to receive your products as soon as possible. The stock of some of our products is in different locations (store and/or warehouse) which affects their delivery.
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Was the article not helpful? Try one of the related articles below.
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What delivery communications will I receive?
Check your email address to see if you received your order confirmation. See also the Spam folder.
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What is the price to transport the products to my home?
When you shop online, you can check the cost of delivery before you complete the purchase, at the time you enter the zip code.
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How does IKEA support me in different delivery options?
You can carry everything yourself, but you don't need to. Count on the delivery service to receive your purchases wherever you want.
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Why can't I buy a product online that says it’s in stock in the store?
The store stock is most likely low, and the remaining items are predicted to be sold out by the time they would be able to pick them for online purchases. Please check the product page to see the stock status or visit us in store.
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What do I do if I have a product missing from my order?
Go to "Track and manage my order" and check if your order is scheduled to be delivered on different dates and methods. If you still confirm that an item is missing, contact us.
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Can I change the scheduling of my Click & Collect order later?
Click & Collect appointments cannot be changed once the order has been placed.
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