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How does the IKEA kitchen installation service work?

Installing a new kitchen is an exciting step. To ensure that everything runs as smoothly as possible, it's helpful to understand the process from start to finish. This 6-step guide outlines each phase, clarifying what our team does and what you need to prepare for a successful installation.

  1. Before you book – Set yourself up for success
Proper preparation is the key to a seamless installation. Before booking the service with your IKEA kitchen expert, you should consider the following:
    • Measure and plan: 
      A successful installation starts with precise design. We always recommend that you take measurements of your kitchen to save time and costs. If you are not familiar with this process, we suggest you watch our videos first. Instructions on how to measure kitchens.
      When the measurements are ready, we recommend making an appointment Planning session with one of our experts, to create the design of your ideal kitchen and discuss the installation service in more detail. 
    • Prepare the space: 
      The space should be ready for installers well in advance, so we recommend that you plan all construction work in advance. This includes the completion of all structural, construction and basic work before the installation start date, namely on walls, windows, doors, ceilings and floors.
      You must also ensure that all technical connections (electricity, plumbing, gas) are in the correct end positions.
      If you have an old kitchen and have not opted for the additional Kitchen Removal service (not included in the kitchen installation service), the old kitchen must have already been removed. If you prefer that the remove to be done on another day, an additional fee for team travel is applied.
      Note that the Kitchen Removal service does not include stone countertops or appliances, which must be turned off before the team arrives.
    • Obtain licenses: 
      The customer is responsible for obtaining all planning and construction permits or permits applicable to their project.
    • Consider additional services: 
      Think about whether you'll need help at other stages of the project. We offer additional services that can be scheduled in conjunction with the installation, such as the service of removing the existing kitchen.
  1. Book and manage your service 
    • Book the service: 
      The installation service can only be hired through an IKEA kitchen specialist during your stay. Planning session. The specialist will provide you with a complete quote and help you hire the service.
      During this session, the specialist will explain the installation service, present a detailed budget based on the final plan and ensure that a visit is scheduled for verification of measurements (mandatory).

      Whenever possible, we suggest that the installation is planned as close as possible to the delivery date of the kitchen. However, we recommend that you keep 48 days between the delivery of the kitchen products and the start of the installation, so that you have time to check that all the items have been delivered correctly and solve any faults.
    • Reschedule or cancel: 
      If your plans change, you can reschedule or cancel the installation. To avoid additional costs, you should contact the IKEA Customer Service at least 48 hours before the start date of the installation.
      If the cancellation is made less than 48 hours in advance, or if you are not present on site when the installer arrives, a fee may be charged to cover the cost of travel.

      Also note that the Track and manage your order It cannot be used to modify orders that include an installation service. Therefore, we recommend that you contact our customer service as soon as possible if you are considering rescheduling or canceling the kitchen installation.

  1. Pre-Installation Verification – Confirmation of Details
Once your kitchen is ordered and the installation service booked, the next step is to Kitchen measuring service. This visit is an essential check to ensure that the planning works correctly in your space.
The visit is non-invasive, which means that the installer will not open walls or floors.
During the visit, the installer will:
    • Check and confirm: The installer will check your room's measurements and conditions against the kitchen plan you signed off on.
    • Discuss supplementary work: If any work is needed that falls outside the scope of our service (e.g., minor plumbing adjustments, electrical work, removal of existing kitchen), the installer will identify this. Make sure that any supplementary work can be completed well before the kitchen installation will take place to prevent any delays in the process
Your responsibilities during the visit:
    • Be present and available: Ensure you are at home for the Pre-Installation Visit to discuss the plan and any potential issues with the installer.
    • Approve and sign the measurement verification form: Sign off on the plan: You must carefully review and sign the PIV-form to confirm you are happy with the final plan. The installation will be based on this signed-off document. Do not sign it until you are completely satisfied. If you have any additional questions about the Pre-Installation Visit, discuss them with the installer first and, only when required, reach out to IKEA Customer Service.
 
  1. During installation – Bringing your kitchen to life 
That's when your dream kitchen becomes a reality. On average, most installations are completed in 2 to 5 days.
Before the installer arrives, please:
    • Check your delivery: When your IKEA kitchen products arrive, it is your responsibility to check that all boxes, worktops and appliances have been delivered correctly and without any damages. Any damaged or missing items that are not discovered before the planned installation date could create a delay in the installation process, so make sure yout contact IKEA customer service as soon as possible when you find that items are missing or damaged.
    • Store the products: Place all boxes and appliances in the room where the kitchen will be installed or in an adjacent room.
What the installer does during installation: 
    • Kitchen removal (optional, not included base): if you have hired the Kitchen Removal service, the installer will disassemble and remove the old kitchen on the first day of installation, before starting.
    • Installation: The installer will carry out all the work included in the service, from assembling the cabinets to installing the countertops and installing your IKEA appliances.
    • Maintain a clean workspace: The installer will practice clean work habits and try to keep dust and disruption to a minimum.
Your responsibilities during installation: 
    • Provide clear access: Ensure that the installer has free, safe and uninterrupted access to the work area.
    • Provide facilities: It must provide adequate power, lighting, and heating so that the installer can work safely and effectively.
    • Protect your home: While our installers are careful, you must take steps to protect your belongings by moving fragile objects and covering furniture and floors in the surrounding areas with protective sheets.
  1. After Installation – Completion and Use
Once the work is finished, there are a few final steps to complete the process.
What the installer does:
    • Final cleaning: The installer will sweep the workplace.
    • Waste Removal: The installer will remove all packaging from the new kitchen.
Your responsibilities:
    • Final inspection and sign-off: You must inspect the completed work with the installer. If you are happy, you will be asked to sign a certificate of completion. It is critical that you note any issues or concerns on this certificate, as IKEA will not accept liability for damage or loss claimed later that was not noted at this time (excluding latent defects covered under the conditions of IKEA product and service guarantees).
    • Keep important documents: Keep all assembly documents, instruction manuals and any spare parts supplied.
    • Enjoy your kitchen: Start making new memories with the peace of mind that your installation is covered by a 3-year workmanship guarantee.
 

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