How do I know if my IKEA product is eligible for an exchange or return?
You can exchange or return your IKEA products within 365 days from the day of your purchase.
You can exchange or return an item that has been opened/sealed/assembled, as long as it is complete/unused/in good condition. Refunds are subject to the condition of the product. Refunds for all opened and assembled articles will be issued in the form of an IKEA Digital Refund Card (DRC).
No matter what IKEA channels or stores you bought a product in, you have the right to exchange or return your product where and how it suits you - you can reach out to your nearest IKEA store or opt for online services.
Note: IKEA will not be able to accommodate exchanges or returns without a valid receipt or proof of purchase.
IKEA products that can’t be exchanged or returned:
Dirty, stained, damaged, parts missing or adapted/altered products are excluded from our IKEA exchange and return policy.
B2B Purchases and Change of Mind:
For B2B purchases (in case of change of mind), products can be exchanged or returned within 90 days. An extended 365-day benefit applies only if the products are unused and in their original packaging.
Product issue, delivery damage, and damage during assembly by IKEA team:
Please, raise a claim now. To get started, click on the relevant link: IKEA Family member and non-IKEA member. We will exchange or return your products.
Product damaged by customer:
You have damaged your favorite IKEA product? Mistake happens! If it is within 14 days from the date of purchase, you can get a replacement benefit if you are an IKEA Family member. Not yet an IKEA Family member? You can join now and continue to raise a claim!
Incase if you need assistance in exchange/return please reach out to us. We are happy to help you.
- Call: Reach out to us at our toll-free number 1800 419 4532. We are available on all days of the week including weekends and public holidays.
- Email: You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Your satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days.
Read moreCustomized products are not eligible for return. All other items can be returned or exchanged within 365 days from the purchase date.
Read moreIf you have purchased from IKEA India online or in store, you can return your product at any IKEA store in India.
Read moreYes, you can upgrade or change your mattress!
Read moreYou can return your products to the store within 365 days, even if the product is opened/sealed or assembled. We also have picking-up service from your home where fees are applicable.
Read moreIf you would like IKEA to collect your mattress or mattress pad, contact IKEA’s customer service centre during opening hours or visit nearest IKEA store.
Read more