Failed Order or Order Confirmation Not Received? What should you do next?
A failed order occurs when we attempt to place an online order, but the process does not complete successfully. This can happen at different stages of checkout and may or may not involve a payment deduction. Below are the common scenarios and the correct steps for guidance.
1. When the Order Fails Before Payment Is Initiated
In some cases, the order attempt does not proceed to the payment stage. This usually happens due to browser or session issues.
What can you do:
Clear browser cache and cookies
Close any additional checkout tabs
Retry placing the order using a fresh browser session
If possible, try using another browser or device
2. When the Order Fails During the Payment Process
If the payment does not go through or the order was unable to complete it:
What can you do:
Please retry the payment
Ensure a stable internet connection during payment
If the amount was not debited, you can attempt the order again safely
If the amount was debited, proceed below.
3. Payment Completed but No Order Confirmation (No Order Number Generated)
Sometimes a technical issue may cause the payment to go through while the order itself is not created in the system. In such cases, customers may not receive:
An order confirmation email
An order number
Any visible order in their account
What to check first:
Kindly verify before you proceed
Spam/Junk folder in their email
Whether did we received any confirmation SMS
If the amount shows as debited or pending in their bank statement
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