What should I do if an item is missing from my order?
Upon delivery, please inspect the packaging and confirm that the correct number of items has been received. If there are any discrepancies, make sure to note them on the Proof of Delivery (POD).
If the article appears to be missing after checking, please feel free to contact us using any of the options below at your convenience. We're happy to help you.
- Call: Reach out to us at our toll-free number 1800 419 4532. We are available on all days of the week including weekends and public holidays.
- Email: You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.
Ensure you have your order number and the details of the missing products ready so we can resolve your issue as efficiently as possible.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you have received the wrong product from your order, please contact us so we can resolve the issue for you.
Read moreWe’re here to make after-sales support simple and seamless. Select the option that best matches your request.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email or SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room of your choice. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read moreWe’re here to make your IKEA journey simple and stress-free. Easily track, update, or resolve your order requests—anytime, anywhere.
Read moreWhen selecting your method of purchase, there can be scenarios where the Delivery is temporarily unavailable.
Read moreA failed order occurs in an online order, that doesn't complete successfully during checkout — with or without a payment deduction.
Read more