What should I do if an item is missing from my order?
Upon delivery, please inspect the packaging and confirm that the correct number of items has been received. If there are any discrepancies, make sure to note them on the Proof of Delivery (POD).
If the article appears to be missing after checking, please click on contact us for assistance.
Ensure you have your order number and the details of the missing products ready so we can resolve your issue as efficiently as possible.
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Missing item in the order? We apologize for the inconvenience!
Read moreIf you have received someone else's order please contact us to track the status of your order or arrange a pick up of the incorrect order.
Read moreIf you lost or found an item during your store visit, please stop by the exchange & return counter near the billing area and one of our coworkers will gladly assist you.
Read moreWe recommend being present to inspect all packages at the time of delivery. This ensures everything is in perfect condition and nothing is missing.
Read moreIf the spares/parts (like screws, plugs or hinges) are missing from your order, we can provide them for free.
Read moreIf you have paid for more products than you picked up, we will assist you in identifying the extra items and ensure you receive either a refund or the missing items.
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