IKEA recalls LOCK and HYBY ceiling lamps for risk of glass shade falling
IKEA urges customers who have a LOCK or HYBY ceiling lamp to immediately remove it and bring it back to any IKEA store where they will receive a full refund.
IKEA has received customer reports of ceiling lamp glass shades falling. In a few cases, medical treatment was required and one customer reportedly needed stitches.
IKEA takes product safety very seriously. All our products are tested to and comply with applicable testing standards and legislation. In spite of this, we have received reports that LOCK and HYBY ceiling lamps have fallen. In order to safeguard customers and avoid further incidents, we are recalling the products for a full refund.
The LOCK and HYBY ceiling lamps have been sold in all IKEA markets, LOCK since 2002 and HYBY since 2012.
LOCK and HYBY ceiling lamps can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required for a full refund.
For more information, please contact your Exchange & Returns department or call 0203 645 0010.
We apologise for any inconvenience this may cause.