I paid in cash. Can I get a refund onto my card instead?
Payments in cash can only be refunded back to cash.
When paying in-store via cash, in the chance that you do return an item, the refund will need to be done via cash. This has to be arranged in-store.
Alternatively, we may be able to refund to an e-voucher if you prefer.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
-
Are there any products I can't return?
At IKEA, it's okay to change your mind. We accept returns of all products in a saleable condition within the 365 days return policy.
Read more
-
Can I bring a defective item back to an IKEA store?
Bring your defective item, along with your proof of purchase to your nearest store.
Read more
-
I bought a product more than 365 days ago and haven’t used the product, can I still make a return?
If the product is unused and in the original package, we will always support you with a return on a refund card, no matter when you bought the product.
Read more
-
I returned a product and received an IKEA refund card - how do I check the balance?
We have made it easy to check the balance of your refund card online yourself - you just need your refund card.
Read more
-
What do I do if my product is no longer under guarantee?
If your item is still in complete and fully functional, you can sell it back to IKEA via our Buyback service. If it is defective and no longer under guarantee, we are unable to assist any further.
Read more
-
Can I return a mattress?
You can exchange once within 365 nights under our "Sleep On It" policy, or you can return it within 365 nights under our returns policy if the mattress has been unused and unopened.
Read more