Can someone accept my delivery on my behalf?
If you are not available to accept your delivery, there must be an adult available who is capable of receiving a delivery on your behalf, and that you agree that we can rely on their instructions as if they were your own.
For more information, please see our Terms and Conditions.
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Was the article not helpful? Try one of the related articles below.
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What delivery information will I get?
We will keep you fully in the loop for all of our deliveries, whether orders are placed in store or online.
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How do I tell you about delivery restrictions?
If you think we may have some difficulty reaching your property, please let us know.
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Can I contact the delivery company?
You can contact DPD directly if you are receiving a parcel order. For a truck order, the delivery team will contact you approximately 1-hour before they're due to arrive.
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What days do you deliver?
We deliver seven days a week, but availability may vary depending on your location, the time you ordered with us, and which delivery option you have chosen.
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Can I make changes to the delivery address or date after placing my order?
That depends on far along your delivery is and the type of delivery service.
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Can I get a faster delivery?
We may be able to offer next day delivery when ordering in store, and we also offer Express Delivery online at checkout.
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