Can someone accept my delivery on my behalf?
If you are not available to accept your delivery, there must be an adult available who is capable of receiving a delivery on your behalf, and that you agree that we can rely on their instructions as if they were your own.
For more information, please see our Terms and Conditions.
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IKEA offers Home Delivery, Parcel Delivery, and Click & Collect. Home Delivery includes 'To The Door' and 'In The Home' options. Parcel Delivery is ideal for smaller items through post and Click & Collect allows you to pick up your order from an IKEA store or Collection Points.
Read moreWe may be able to offer next-day delivery when ordering in-store, and we also offer Express Delivery at online checkout.
Read moreThis will depend on how far along your delivery is and the type of delivery service.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read moreWe know that sometimes plans change - you can change the delivery date yourself through the 'Track and manage my order' section of our website. If the option is no longer available because we have processed your order already, please contact IKEA Customer Service.
Read moreWe will try to keep you in the loop for all of your deliveries, whether orders are placed in-store or online.
Read more